CRM & RevOps Specialist

MicroSourcing; Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health insurance

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Competitive rewards

Job summary

MicroSourcing is seeking an Intermediate CRM & Systems Administrator (2–3 years experience) to maintain and optimize our business platforms. You will manage day-to-day operations in HubSpot or Salesforce, support data transfers, build automated workflows, and keep our customer database accurate and clean.

This role bridges business operations and cloud systems—turning team requirements into automated pipelines, clean data flows, and clear reporting dashboards.

Qualifications

• 2–3 years hands-on experience in CRM operations, database support, or general administration in HubSpot or Salesforce.
• Active HubSpot Certification (Sales/Marketing/Operations) or Salesforce Certified Administrator preferred.
• Strong communication in English and detail orientation.

Responsibilities

• CRM Administration & Integration support.
• Platform support: daily user requests, permissions, fields, and pipelines.
• Data migration: transfer, map, and cleanse data from spreadsheets or legacy CRMs.
• Basic integrations: connect HubSpot/Salesforce with third-party tools to ensure data syncing.

Skills

CRM operations

HubSpot/Salesforce

Excel

Data hygiene

Education

Bachelor's degree in IT/CS/IS

Tools

HubSpot

Salesforce

Zapier/Make

Import tools

Job description

Discover your 100% YOU with MicroSourcing!

Position: CRM & RevOps Specialist

Work setup: Work from home

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

We are looking for an Intermediate CRM & Systems Administrator (2–3 years experience) to maintain and optimize our business platforms. In this role, you will manage day-to-day operations in HubSpot or Salesforce, support data transfers, build automated workflows, and keep our customer database accurate and clean.

This role bridges business operations and cloud systems—helping turn team requirements into automated pipelines, clean data flows, and clear reporting dashboards.

Key Responsibilities

• CRM Administration & Integration Support
• Platform Support: Handle daily user requests, grant access permissions, update fields/properties, and manage deal or sales pipelines in HubSpot or Salesforce.
• Data Migration: Assist with transferring, mapping, and cleansing data from spreadsheets or legacy CRMs into the platform without losing record context.
• Basic Integrations: Connect HubSpot or Salesforce with third-party tools (e.g., email clients, calendars, Zapier/Make) to keep data syncing smoothly.
• Automation & Workflow Support
• Workflow Building: Create, test, and troubleshoot automated lead routing rules, email sequences, task triggers, and lifecycle stage updates.
• Process Improvements: Help update old automations (such as updating legacy Salesforce Process Builders to basic Record-Triggered Flows) to keep system performance fast.
• Reporting & Data Hygiene
• Dashboards & Metrics: Build standard reports and dashboards to track team KPIs, funnel conversion, and activity SLAs.
• Data Cleansing: Run routine data health checks using Excel (pivot tables, VLOOKUP/XLOOKUP) to remove duplicate records and fix formatting errors.

Qualifications & Requirements

• Education (Non-Negotiable): Bachelor’s degree (preferably in Information Technology, Computer Science, Information Systems, Business Administration, or a related field).
• Experience: 2 to 3 years of hands‑on experience in CRM operations, database support, or general administration in HubSpot or Salesforce.
• Certifications (Preferred): Active HubSpot Certification (Sales, Marketing, or Operations Hub) or Salesforce Certified Administrator.

Technical Skills

• Proficiency in Excel for data cleansing (pivot tables, lookup formulas).
• Working knowledge of import tools, field mapping, and database hygiene.
• Familiarity with middleware tools like Zapier or Make is a plus.

Soft Skills

• Good problem-solving ability, high attention to detail, clear written/verbal English communication, and readiness to help team members adopt CRM best practices.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply