CRM & Lead Nurturing Specialist

Cyberbacker Careers; Davao City; In loco; PHP 300.000 - 500.000; Tempo pieno

Descrizione del lavoro

Cyberbacker Careers in Davao City is seeking a tech-savvy support lead generation specialist to optimize CRM workflows and improve lead conversion. You will manage leads, train agents, and generate reports to track performance.

You will scrub and label leads, schedule follow-ups, and build dashboards in Google Sheets to monitor activity and outcomes. A strong eye for detail and timely communication are essential.

Competenze

• Experience managing customer relationship management (CRM) systems.
• Ability to build and monitor lead nurturing workflows.
• Strong report generation and data tracking skills.

Mansioni

• Manage leads and the CRM.
• Report issues with CRM by calling the hotline.
• Answer CRM-related questions from agents and provide training if needed.
• Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
• Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)
• Build follow-up process for the agents.
• Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.
• Re-assigning leads to an agent once appointment is set.
• Daily monitoring of agent activity.
• Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
• Generate report regarding Agent’s productivity and accountability.
• Build trackers and dashboard through Google Sheets.
• Track referrals and prepare referral forms.
• Create Lead Database for backup in case something happens with the CRM.
• Database and Pipeline Tool Management.
• Upload leads to dialer and schedule showings for agents.
• Cascade updates regarding incoming CRM-training or webinar and team announcement.

Conoscenze

Tech-savvy

Responsive

Organized

Follow-through

Strumenti

CRM

Google Sheets

Drip campaigns

Descrizione del lavoro

Cyberbacker Careers in Davao City is seeking a tech-savvy support lead generation specialist to optimize CRM workflows and improve lead conversion. You will manage leads, train agents, and generate reports to track performance.

You will scrub and label leads, schedule follow-ups, and build dashboards in Google Sheets to monitor activity and outcomes. A strong eye for detail and timely communication are essential.