Microsoft Dynamics 365 CRM Developer | Taguig |

Gratitude Philippines; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Gratitude Philippines is seeking an Application Developer to design, build, and configure Microsoft Dynamics 365 CRM applications to meet business requirements. You will implement CRM solutions to streamline processes and enhance customer relations.

You will work with stakeholders to gather requirements, customize CRM modules, and integrate with other systems. A strong background in .NET and SQL Server, plus Power Platform skills, is essential.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• 3+ years of experience with Microsoft Dynamics 365 CRM.
• Experience in CRM modules such as Customer Service, Sales, Field Service, or Customer Insights – Journeys.
• Strong understanding of CRM development principles and best practices.
• Experience in customizing and configuring CRM solutions.
• Knowledge of CRM integration with other systems.

Responsibilities

• Assist in designing software configuration and customization using Microsoft Dynamics 365 CRM.
• Develop and customize Microsoft Dynamics 365 CRM applications.
• Integrate CRM applications with other systems and platforms.
• Provide troubleshooting for CRM applications and technical support.
• Gather requirements with stakeholders and define project scope.
• Stay updated on the latest CRM technologies and best practices.

Skills

CRM experience

Stakeholder collaboration

Business process analysis

Education

Bachelors in IT/CS

Tools

Power Platform

.NET

SQL Server

Job description

We are looking for an Application Developer responsible for designing, building, and configuring applications to meet business process and application requirements using Microsoft Dynamics 365 Customer Relationship Management (CRM).

Your typical day will involve developing and implementing CRM solutions to enhance customer relationships and streamline business processes.

Roles & Responsibilities

• Assist in the design of software configuration and customization using Microsoft Dynamics 365 Customer Relationship Management (CRM) to meet business process design and application requirements.
• Perform independently and develop into a Subject Matter Expert (SME).
• Actively participate and contribute to team discussions.
• Contribute to providing solutions to work-related problems.
• Develop and customize Microsoft Dynamics 365 CRM applications.
• Integrate CRM applications with other systems and platforms.
• Provide technical support and troubleshooting for CRM applications.
• Collaborate with stakeholders to gather requirements and define project scope.
• Stay updated on the latest CRM technologies and best practices.

Requirements & Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or other related fields.
• 3 or more years of experience in Microsoft Dynamics 365 Customer Relationship Management (CRM).
• Experience in CRM modules such as Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Field Service, or Microsoft Dynamics 365 Customer Insights – Journeys.
• Strong understanding of CRM development principles and best practices.
• Experience in customizing and configuring CRM solutions.
• Knowledge of CRM integration with other systems and applications.
• Ability to troubleshoot and resolve technical issues in CRM applications.
• Hands-on experience with the Power Platform (Power Automate, Power Apps, etc.).
• Experience with .NET development and familiarity with SQL Server.
• Flexible to report onsite at any of the Manila office locations: Alabang, BGC, Cubao, and Mandaluyong City.
• Open to applicants currently residing in the Philippines who already have the right to live and work in the country.

Pre-Screening Questions

1. How many years of relevant hands-on experience do you have with Microsoft Dynamics 365 Customer Relationship Management?
2. Do you have hands-on experience with the Power Platform (Power Automate, Power Apps, etc.)?
3. What was your last drawn salary?
4. What is your salary expectation?
5. Are you amenable to working onsite with a shifting schedule in Taguig?