CRM & BI Coordinator: Elevate Customer Experience

Sandoz International GmbH; Mexico; Hybrid; PHP 300,000 - 600,000; Full time

Job summary

Sandoz International GmbH seeks a customer care/order support specialist to assist sales reps and pharmacy partners in processing orders and returns. You will provide product information, resolve queries on pricing, delivery, and stock, and collaborate with the Customer Care team to improve processes.

Strong CRM and Excel skills are essential for success. The role emphasizes accurate data handling, proactive communication, and a proactive approach to enhancing customer experience across multiple

Qualifications

• Experience in customer service or order management.
• Strong CRM and Excel skills.
• Excellent communication and data accuracy.
• Ability to analyze stock and process orders effectively.

Responsibilities

• Support sales reps and channel partners in processing orders and returns.
• Provide timely follow-ups to ensure customer satisfaction.
• Explain products, terms, and added value to customers.
• Track orders and resolve questions on price, delivery, and availability.
• Collaborate with Customer Care to improve processes and share insights.
• Be the first contact line for sales and monitor consultations.
• Manage monthly order processing for pharmacies and related operations.
• Analyze stock levels and coordinate value proposition rollout.

Skills

Accounts Receivable

Customer Care

Customer Experience

CRM Software

Customer Requirements

Customer Service

Installations

Microsoft Access

Microsoft Excel

Relationship Building

Tools

CRM Software

Microsoft Access

Microsoft Excel

Job description

Sandoz International GmbH seeks a customer care/order support specialist to assist sales reps and pharmacy partners in processing orders and returns. You will provide product information, resolve queries on pricing, delivery, and stock, and collaborate with the Customer Care team to improve processes.

Strong CRM and Excel skills are essential for success. The role emphasizes accurate data handling, proactive communication, and a proactive approach to enhancing customer experience across multiple