Crm Account Manager

Nestlé Global; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Nestlé Global in the Philippines is seeking a CRM Account Manager to join our Meycauayan, Bulacan-based team. This hybrid, full-time role supports global CRM delivery, ensuring project momentum and effective stakeholder collaboration.

You will drive CRM projects, onboard teams, and forecast service needs while maintaining data accuracy and KPI focus. A Bachelor’s degree and strong English are required for this dynamic, global environment.

Qualifications

• Bachelor’s Degree in a relevant field.
• Proficient in English, able to communicate effectively in writing and speech.
• Experience in project management.
• Knowledge of CRM tools, preferably Braze or Salesforce Marketing Cloud.
• Strong focus on KPIs such as retention, engagement, and CLV.
• Ensures data accuracy, quality, and governance within CRM systems.
• Experience in a global or multi-market environment.
• Knowledge of marketing and branding principles.
• Experience in change management.
• Leadership experience, collaborating with stakeholders in a leadership capacity.
• Experience in training and development.

Responsibilities

• Gather information from the Business Category or Market and keep operational teams informed (scope of work and timings, volumes, brand guidelines, etc.).
• Support in defining and setting up efficient ways of working between Business Category or Market and CRM solutions’ internal and external partners.
• Create and monitor the progress of CRM projects in workflow.
• Capture forecasts for CRM Services’ internal and external partners.
• Drive the operational roll-out/localization of CRM projects to markets, liaising with partners and markets.
• Schedule and conduct CRM Services engagement, onboarding and training sessions with Centralized Category/Brand teams and/or Markets.
• Be the point of escalation for issues/risks regarding Marketing & Sales CRM Solutions.
• Collect feedback from requestors to analyze and generate insights into improvements.
• Highlight opportunities for improvement and liaise with the Global Team.
• Inform Global Team on Marketing & Sales solutions available and support activation.

Skills

Project management

KPIs focus

Leadership experience

Training and development

Change management

English communication

Education

Bachelor’s Degree

Tools

Braze

Salesforce Marketing Cloud

Job description

CRM Account Manager

Company: Nestlé Global
Job Type: Full Time
Location: Philippines

POSITION SNAPSHOT
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
Bachelor’s Degree

Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to delivering passion, reliability, innovation, discipline, and excellence. Are you ready to join us?

A DAY IN THE LIFE OF...

• Gather information from the Business Category or Market and keep operational teams informed (scope of work and timings, volumes, brand guidelines, etc.).
• Support in defining and setting up efficient ways of working between Business Category or Market and CRMs solutions’ internal and external partners (including other Marketing & Sales streams).
• Creates and monitors the progress of CRM projects in workflow.
• Captures forecasts for CRM Services’ internal and external partners.
• Drives the operational roll-out / localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.
• Schedules and conducts CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets.
• Is the point of escalation for any issues / risks regarding Marketing & Sales CRM Solutions.
• Collects feedback from Business Category or Market requestors (both global & local) to analyze and generate insights into improvements.
• Highlight opportunities for improvement and liaise with the Global Team.
• Inform Global Team on Marketing & Sales solutions available and support on their activation.

ARE YOU A FIT?

• Bachelor’s Degree
• Proficient in English, able to communicate effectively in both written and oral form
• Experience in project management
• Knowledge of CRM tools and technology, preferably on Braze or Salesforce Marketing Cloud
• Strong focus on KPIs such as retention, engagement, and customer lifetime value
• Ensures data accuracy, quality, and governance within CRM systems
• Experience in a global or multi-market environment
• Knowledge of marketing and branding principles
• Experience in change management
• Leadership experience, collaborating with stakeholders in a leadership capacity
• Experience in training and development

About the Company

Nestlé Global

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.