Critical Infrastructure Assurance Manager (STT GDC Philippines)

Globe Telecom, Inc.; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Critical Infrastructure Assurance Manager to validate and certify new or upgraded data centers before handover to live operations.

You will bridge engineering handovers with day-to-day operations, ensuring power, cooling, security, and monitoring meet design intent for continuous 24/7 operation. The role includes potential dual alignment as DC Site Operations Manager, leading maintenance programs, client fulfillment, and uptime performance.

Qualifications

• Experience with data center validation, commissioning, and risk management processes.
• Ability to lead cross-functional teams through complex validation activities.
• Proven track record in delivering high-availability facilities and 24/7 operation readiness.

Responsibilities

• Audit validation of engineering designs against site installations and IST.
• Lead commissioning oversight to ensure 24/7 readiness and fault tolerance.
• Develop and implement Ready to Operate (RTO) framework and verify as-built documentation.
• Oversee day-to-day site operations when required and manage uptime and maintenance.
• Lead, mentor and develop site operations team and ensure safety and collaboration.
• Manage client fulfillment and ensure SLA adherence during operations.

Skills

Data center engineering

Commissioning

Operational readiness

Risk management

Team leadership

Client fulfillment

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Critical Infrastructure Assurance Manager is a specialized leadership role responsible for validating and certifying that newly constructed or upgraded data centers are fully commissioned, resilient, and operationally ready before handover to live operations. Reporting to the Head of Regional Operations, the position oversees design validation, commissioning audits (Cx Levels 1–5 and IST), operational readiness assessments, defect management, compliance, and risk mitigation across critical power, cooling, security, and monitoring systems. The role serves as the bridge between engineering/construction teams and operations, ensuring infrastructure is built according to design intent and capable of supporting continuous 24/7 mission‑critical services. In addition, the position is structured as a dual‑role function that can assume full responsibility as a Data Center Site Operations Manager when required, leading daily site operations, client fulfillment, maintenance programs, team development, and uptime performance. The ideal candidate possesses strong expertise in data center engineering, commissioning, AI/high‑density infrastructure, capacity planning, and critical facility operations, combined with proven leadership, compliance management, and customer‑focused operational excellence.

Summary of Scope of Work

The Critical Infrastructure Assurance Manager is responsible for ensuring that all newly constructed or upgraded data center sites are thoroughly validated, tested, and fully prepared to transition into live operations. The role exists to bridge the gap between construction/engineering handovers and day-to-day operations by verifying that all engineering designs are correctly executed, installed equipment meets strict standards, and systems are completely resilient. Reporting directly to the Head of Regional Operations, this highly specialized position ensures that the facility’s power, cooling, and security infrastructure are built to design intent and can support continuous 24/7 operations without risk. The primary objectives are to minimize day‑one operational risks, audit engineering validation processes (such as Commissioning Levels 1-5), and officially certify that the data center is “Ready to Operate.”

Dual-Role Alignment

In addition to specialized engineering validation, this position is explicitly structured to dual‑align with site operations leadership. As organizational needs arise, the job holder will step in to act as a full‑time DC Site Operations Manager. In this capacity, they will directly assume full ownership of day‑to‑day site operations, team leadership, client fulfillment, and facility uptime management for an assigned data center asset.

Key Duties and Responsibilities

Measurement Criteria / Metrics Design Validation & Commissioning Oversight

Audit engineering designs against physical site installations. Monitor and sign off on facility commissioning stages (functional performance and Integrated Systems Testing - IST) to verify that redundant systems failover seamlessly under load.

• Design Gaps Identified: 100% of critical design-to-field deviations documented prior to functional testing.
• IST Success Rate: 100% verification of concurrent maintainability and fault tolerance.

Operational Readiness & Snagging

Develop the "Ready to Operate" (RTO) framework. Identify, track, and manage engineering defects and installation errors. Ensure all As-Built drawings, O&M manuals, and asset registries are verified and transferred seamlessly.

• Punch List Resolution: 100% of Category A (critical) punch‑list items closed out before site handover.
• Documentation Completeness: 100% availability of validated technical records on Day1.

Full-Time Site Operations Management (As Needed)

Step in as the full‑time DC Site Operations Manager when requested. Manage the day‑to‑day operations, ensure optimal uptime, oversee routine facility maintenance, and drive daily operational excellence.

• Operational Uptime: Maintain 99.999% uptime during active coverage.
• Preventive Maintenance: Achieve 100% adherence to scheduled maintenance windows.
• Budget Management: Operate within a ±5% budget variance.

Team Leadership and Management

Lead, manage, and inspire the site operations team. Foster a culture of collaboration, safety, and continuous development, ensuring the team is capable of executing both complex testing and steady‑state operations.

• Employee Retention & Satisfaction: High retention and team satisfaction scores.
• Training Completion: 100% completion of assigned technical and safety training courses.

Client Support & Fulfillment

Manage client fulfillment processes at the site level when operating the facility. Build strong client relationships, oversee accurate service delivery, and promptly resolve any customer issues or escalations.

• Customer Satisfaction: Achieve CSAT scores of 90% or higher.
• SLA Compliance: Resolve client‑impacted incidents within target SLA windows.

Compliance and Risk Management

Ensure all site validation activities and ongoing operations comply with relevant regulations, standards, and corporate policies. Conduct risk assessments to mitigate potential operational shortfalls.

• Audit Findings: Zero major non‑compliances or violations during internal and external audits.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.