Credit Notes Analyst

Nestlé Global; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Nestlé Global in the Philippines is seeking a Credit Notes Analyst to handle operational claims and deductions with precision. You will work with markets, Nespresso HQ and the Nestlé Business Services to ensure timely, accurate postings and adherence to SLAs.

The role requires a bachelor’s degree in accounting or related fields, at least two years of experience, strong Microsoft Office skills, and the ability to collaborate in cross‑functional teams.

Qualifications

• Bachelor’s degree in accounting, management or related areas.
• At least 2 years of experience.
• Experience in workload management and prioritization.
• Experience working in teams.
• Good interpersonal relationships.
• Proficient in Microsoft Office.
• Experience in extracting and managing performance indicators.

Responsibilities

• Execute operational claims and deductions activities.
• Post credit notes or reinvoicing on customer accounts.
• Collaborate with markets and HQ on AR processes.
• Update SOPs and ensure compliance with changes.
• Provide information to auditors within set timeframes.
• Participate in continuous improvement initiatives.

Skills

Analytical skills

Microsoft Office

Interpersonal skills

Data extraction & reporting

Prioritization

Education

Bachelor’s degree in accounting, management or related fields

Tools

Microsoft Excel

Job description

Credit Notes Analyst

Company : Nestlé Global Job Type : Full Time Philippines

Job Description - Credit Notes Analyst

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

Execute operational Claims and Deduction activities for markets that being service and ensure the accuracy and timeliness of services delivered to markets is in accordance with Service Level Agreements as agreed and signed with the markets & Nespresso head office.

• Work on execution of PDP objectives and AR plans in line with NBS Manila strategy.
• Execute accurately & timely daily Claims & Deductions Management activities and posting credit notes or reinvoicing on customers club accounts based on Returns report from Warehouse or request from CRC team.
• Perform periodic Claims and Deduction processes review with Leading AR Specialist / AR Supervisor.
• Collaborate with specific markets, Nespresso HQ & NBS Project Team in implementing best practices of AR process, particularly with Claims and Deduction Management- Credit Note creation
• Provide auditors (internal & external) with all required information in accordance with the request and set timeframes.
• Update the Standard Operational Procedures in accordance with changes
• Validate SOPs with market SPOC on the annual basis or per major changes.
• Run and participate in continuous improvement initiatives (JDI, GSTD, WB DMAIC, GB DMAIC, LO tool, mapping event, LO project), that brings value to the business, impacts E2E measures or support interoperability. Proper documentation should be in place (project should be registered on PO Cockpit with attached supporting documentation).

What will make you successful

• Bachelor’s degree in accounting, Management or related areas
• At least 2 year’s experience
• Experience in manage and prioritize workload
• Experience in working in groups.
• Good interpersonal relationship.
• Proficient in Microsoft Office
• Experience in extract and manage performance indicators

About the Company

Nestlé Global

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.