Bookkeeper (Xero Experience Required) | Dayshift | Onsite (Cebu)

HGS Offshore Staffing Solutions; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

HGS Offshore Staffing Solutions is seeking an Accounting Assistant to support Collect clients in managing overdue accounts. You will handle follow-ups, reconcile payments, and maintain accurate records, using Xero or Microsoft Dynamics to ensure accurate invoicing and payment status.

You will communicate clearly in English, negotiate payment arrangements, and work independently while building professional relationships with customers to improve collections performance.

Qualifications

• 2+ years of experience handling outbound calls with customer service, credit, or collections exposure.
• Strong verbal and written English communication skills.
• Good problem-solving and negotiation abilities.
• Highly organised with the ability to prioritise and work independently.
• Experience with Xero or Microsoft Dynamics is preferred.

Responsibilities

• Follow up with customers regarding invoices, payments, and balances via calls and emails.
• Perform payment reconciliation to verify payments match invoices and resolve discrepancies.
• Respond to enquiries and provide billing support while maintaining customer satisfaction.
• Collaborate with clients to resolve aged debt and agree on payment arrangements.
• Maintain and update customer records in the Collect system for accuracy.
• Build rapport to encourage timely payments and strong relationships.
• Use Xero or Microsoft Dynamics to manage accounts, invoices, payments, and records.

Skills

Outbound calls

Customer service

English proficiency

Problem solving

Organization

Independent work

Tools

Xero

Microsoft Dynamics

Job description

As an Accounting Assistant, you’ll work closely with our Collect clients to support the management of overdue accounts. You will be responsible for handling client follow-ups, resolving aged debts, maintaining accurate records, ensuring payment reconciliation between payments and invoices, and ensuring a high level of service in all interactions.

RESPONSIBILITIES

• Follow up with customers regarding invoices, payments, and account balances through calls and emails, ensuring a positive and professional experience.

• Perform payment reconciliation to verify payments match corresponding invoices and resolve discrepancies.

• Respond to enquiries and provide support related to billing concerns while maintaining a high level of customer satisfaction.

• Collaborate with clients to resolve aged debt and agree on payment arrangements when necessary.

• Maintain and update customer records in the Collect system, ensuring data accuracy and completeness.

• Build a rapport with customers to encourage timely payments and maintain strong business relationships.

• Utilise Xero or Microsoft Dynamics to manage customer accounts, invoices, payments, and account records.

QUALIFICATIONS

• At least 2 years of experience in handling outbound calls with customer service, credit, or collections exposure.

• Excellent verbal and written English communication skills.

• Strong problem-solving skills with the ability to negotiate and manage conflict.

• Highly organised, with the ability to prioritise and work independently.

• Experience in Xero or Microsoft Dynamics is preferred.