Credit Control Senior Associate

QBE Group Shared Services Centre; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a Credit Control professional to manage end-to-end processes, resolve complex queries with stakeholders, and strengthen relationships with client/broker partners. The role focuses on operational excellence and expanding automated capabilities.

Ideal candidates have experience in accounts receivable/payable and insurance environments, with a proven ability to collaborate with offshore teams and drive effective issue resolution.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Experience in accounts receivable, accounts payable and/or cash management functions.
• Experience within Insurance environment is desirable.
• Experience of working collaboratively with offshore partners.
• Experience of the Xchanging process regarding accounting and settlements.
• Office/Administration experience.

Responsibilities

• Understanding and incorporating the strategies for achieving individual or work unit objectives.
• Act as an SME across the business portfolios.
• All queries and escalations resolved effectively in a timely manner.
• Promote a culture of collaboration by keeping the channels of communication open and creating an environment for open and honest discussions.
• Deal with internal and external complaints in a timely manner and self report any risks identified.

Skills

Account Reconciliations

Adaptability

Analytical Thinking

Communication

Critical Thinking

Customer Service

Stakeholder Management

Education

Bachelor's degree or equivalent

Job description

Primary Details

Time Type: Full time
Worker Type: Employee

To be accountable for the end to end processes within Credit Control, including the manual and automated transactional activities and resolving complex queries with both Internal and External Stakeholders, who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner. To continuously review our Operational Excellence opportunities and further drive any automated capabilities.

Responsibilities

• Understanding and incorporating the strategies for achieving individual or work unit objectives.
• Act as an SME across the business portfolios.
• All queries and escalations resolved effectively in a timely manner.
• Promote a culture of collaboration by keeping the channels of communication open and creating an environment for open and honest discussions.
• Deal with internal and external complaints in a timely manner and self report any risks identified.

Work Experience

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience

• Experience in accounts receivable, accounts payable and/or cash management functions.
• Experience within Insurance environment is desirable.
• Experience of working collaboratively with offshore partners.
• Experience of the Xchanging process regarding accounting and settlements.
• Office/Administration experience.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer: The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer: To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency: Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands: General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills: Account Reconciliations, Adaptability, Analytical Thinking, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.