Credit & Collections Specialist - Field Recovery & Compliance

Grameen Pilipinas Microfinance, Inc.; Laguna; On-site; PHP 223,200 - 334,800; Full time

Job summary

Grameen Pilipinas Microfinance, Inc. is seeking a field-focused collection professional in Laguna. You will manage delinquent accounts, perform client field visits, and implement recovery strategies following approved plans.

You will verify identities, negotiate repayments, and document all transactions. The role requires coordination with legal officers and adherence to company policies. You will also prepare daily reports and ensure accurate deposit of collections, contributing to high

Responsibilities

• Verify client identity, address, and business status through field validation and interviews.
• Confirm loan details, outstanding balances, and repayment history with clients.
• Secure written commitments or repayment agreements from clients when applicable.
• Require completion of official forms for clients unable to meet payment obligations, stating valid reasons for non-payment.
• Utilize skip-tracing techniques to locate clients who have relocated or are unresponsive.
• Gather information from community networks, references, and records to support recovery efforts.
• Report cases requiring escalation due to fraud, misrepresentation, or inability to locate clients.
• Endorse unresolved or non-cooperative accounts to the AM for legal action.
• Coordinate with the Legal Officer and follow collection protocols.
• Support documentation requirements for small claims or other legal recovery actions as needed.
• Collect payments strictly in accordance with company policies and procedures.
• Issue Official Receipts for all collections.
• Deposit all collections daily to the official GPMI bank account or hand over collections with documentation to Branch Finance staff.
• Ensure zero discrepancies between collections, receipts, and deposited amounts.
• Maintain an updated record of assigned accounts and prepare daily/weekly collection reports.

Job description

Grameen Pilipinas Microfinance, Inc. is seeking a field-focused collection professional in Laguna. You will manage delinquent accounts, perform client field visits, and implement recovery strategies following approved plans.

You will verify identities, negotiate repayments, and document all transactions. The role requires coordination with legal officers and adherence to company policies. You will also prepare daily reports and ensure accurate deposit of collections, contributing to high