Credit & Collection Supervisor

Private Advertiser; Cebu City; On-site; PHP 350,000 - 600,000; Full time

Job summary

Private Advertiser is seeking a Credit and Collection Supervisor to monitor customer payments and identify problem debts. You will issue notices, coordinate with customers, and handle complex inquiries while leading a small team.

The role emphasizes timely communications, payment plan negotiations, and accurate record-keeping of aging receivables and collections activity.

Qualifications

• 3–5 years of experience in Credit & Collection.
• Bachelor degree in Finance or Accounting.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Detail-oriented with strong critical thinking and problem-solving skills.

Responsibilities

• Timely response to customer queries and concerns about payments.
• Diligent coordination with customers to resolve payment issues.
• Proactive customer service: guidance on payment terms and company policies.
• Engage with stakeholders on status of customer payments.
• Update and monitor aging of receivables and related accounts.
• Generate overdue reports and contact customers for settlement.
• Prepare proposed negotiated payment plans and post payments per policy.
• Distribute statements of accounts and issue notices for overdue accounts.
• leadership: coaching, mentoring, and task delegation among team members.

Skills

Credit & Collection experience

Excellent communication

Organizational & time management

Detail-oriented with critical thinking

Education

BS Finance or Accountancy / Accounting Management

Job description

The Credit and Collection Supervisor is responsible for the monitoring of customer payments to identify problem debts, and to facilitate the issuance of notices and collection of payments from delinquent payers. The position is also responsible to respond to complex inquiries and handle difficult accounts.

Duties and Responsibilities:

1. Customer Centricity

• Timely response to all customer queries and concerns about payments

• Diligent coordination with customers to resolve payment issues and concerns

• Proactive customer service demonstrated throughassistance in

  • assistance in finding the best fitting payment terms and options;

  • guidance on company policy, guidelines and procedures; and

  • resolution of payment issues and concerns

1. Stakeholder Engagement

• Continuous collaboration with stakeholders and concerned departments on status of customer payments

1. Records Management

• Consistent updating and monitoring of customer payments, aging of receivables, and forfeited or cancelled accounts

1. Accounts Receivable

• Timely generation of overdue reports for delinquent accounts monitoring

• Prompt contact with customers for the settlement of past due accounts

• Proper conduct of assessment and preparation of proposed negotiated payment plan

• Regular posting of customer payments and issuance of provisional receipt based on company policy

• Timely update and distribution of statement of accounts to customers

• Taking charge of handling difficult accounts and complex concerns and inquiries

• Prompt and timely issuance of notices for overdue accounts

• Timely and accurate preparation of collection reports

1. People Leadership

• Develop and unleash talents performance and potential through coaching and mentoring

• Skills and competency building of direct reports

• Proper distribution and delegation of tasks among members of the team

Qualifications:

• College graduate in BS Finance or Accountancy / Accounting Management

• With at least 3-5 years of experience in Credit & Collection

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Detail-oriented with strong critical thinking and problem-solving skills