Credit and Collection Staff

Providence Hospital, Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

You will coordinate with patients, insurance providers, and government agencies to resolve inquiries, set up payment plans, and reduce delinquent accounts while upholding privacy and policy standards.

Qualifications

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field.
• 1–3 years of credit, collections, or medical billing in a hospital, clinic, or healthcare setting.
• Proficiency in HIS, EHR, and MS Excel.
• Strong negotiation, interpersonal, and active listening skills.
• Familiarity with medical insurance, HMO procedures, and local healthcare coverage programs.
• High empathy and professional judgment when handling sensitive patient situations.

Responsibilities

• Review open balances, identify past-due accounts, and initiate collection efforts via phone calls, emails, and demand letters.
• Coordinate with health insurance providers and HMOs to verify coverage, track unpaid claims, and resolve billing rejections or short payments.
• Meet with self-pay patients or families to discuss outstanding balances, assess financial hardship, and set up manageable, approved payment arrangements.
• Address patient inquiries regarding bill breakdowns, investigate billing discrepancies, and collaborate with internal departments to make accurate adjustments.
• Track non-collectible accounts, prepare documentation for supervisor review, and recommend eligible accounts for third-party collection agencies or legal review.
• Ensure all collection activities adhere to medical privacy regulations and hospital policy while maintaining daily logs and aging reports.

Skills

Negotiation

Interpersonal skills

Active listening

Empathy

Professional judgment

Education

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Bachelor's degree in Accounting

Tools

HIS

EHR

MS Excel

Job description

About the role

The Credit and Collection Specialist is responsible for monitoring patient accounts, securing payment for hospital services, and managing outstanding receivables. This role involves coordinating directly with patients, insurance providers, and government agencies (e.g., PhilHealth, HMOs) to resolve billing inquiries, arrange payment plans, and reduce delinquent accounts while providing compassionate patient care.

Key responsibilities

• Review open balances, identify past-due accounts, and initiate collection efforts via phone calls, emails, and demand letters

• Coordinate with health insurance providers and HMOs to verify coverage, track unpaid claims, and resolve billing rejections or short payments

• Meet with self-pay patients or families to discuss outstanding balances, assess financial hardship, and set up manageable, approved payment arrangements

• Address patient inquiries regarding bill breakdowns, investigate billing discrepancies, and collaborate with internal departments (Billing, Medical Records) to make accurate adjustments

• Track non-collectible accounts, prepare documentation for supervisor review, and recommend eligible accounts for third-party collection agencies or legal review

• Ensure all collection activities adhere to medical privacy regulations and hospital policy while maintaining daily logs and aging reports

About you

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field (or equivalent healthcare billing experience)

• 1-3 years of credit, collections, or medical billing experience in a hospital, clinic, or healthcare setting

• Proficiency in hospital information systems (HIS), electronic health record (EHR) software, and MS Excel

• Strong negotiation, interpersonal, and active listening skills

• Familiarity with medical insurance, HMO procedures, and local healthcare coverage programs

• High empathy and professional judgment when handling sensitive patient situations