Corporate Travel Support Specialist

TalentSync Training and Development; Cebu City; On-site; PHP 335,000 - 446,000; Full time

Job summary

TalentSync Training and Development is hiring a Customer Service Representative for its Corporate Travel division in Cebu. This full-time role focuses on delivering high-quality service to corporate clients through calls, emails, and chats, handling travel bookings, and advising on options to meet client needs.

The position emphasizes strong communication, problem-solving, and attention to detail in a fast-paced environment, with English fluency essential for daily interactions.

Qualifications

• Strong communication and interpersonal skills to engage with customers from diverse backgrounds.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using computer systems and travel booking platforms.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Exceptional attention to detail and commitment to delivering high-quality service.
• Fluency in English, both written and verbal.

Responsibilities

• Provide exceptional customer service to corporate clients via phone, email, and chat.
• Process travel requests and bookings accurately.
• Offer recommendations and alternatives for travel options.
• Assist with trip planning including flights, accommodation, and ground transport.
• Resolve customer issues or complaints professionally and timely.
• Maintain detailed records of all interactions.
• Collaborate with team to improve customer experience.

Skills

Communication skills

Problem-solving

Tech literacy

Attention to detail

English proficiency

Tools

Travel booking platforms

CRM systems

Job description

TalentSync Training and Development is hiring a Customer Service Representative for its Corporate Travel division in Cebu. This full-time role focuses on delivering high-quality service to corporate clients through calls, emails, and chats, handling travel bookings, and advising on options to meet client needs.

The position emphasizes strong communication, problem-solving, and attention to detail in a fast-paced environment, with English fluency essential for daily interactions.