Corporate Solutions Operations Specialist

aia; Makati; On-site; PHP 350,000 - 480,000; Full time

Job summary

AIA Philippines in Makati is seeking a Corporate Solutions Operations Associate to handle inquiries and requests from customers on New Business and Renewals, delivering timely resolutions and best-in-class service. You will collaborate with the Collections team to ensure seamless New Business, Billing, Collections and Renewal activities while adhering to policies, procedures and compliance requirements.

Interact with internal and external customers and participate in process improvements to

Qualifications

• Inquiries and requests from customers on complex transactions and services related to New Business and Renewals.
• Ability to provide timely resolution and best-in-class customer experience while following policies and regulations.
• Collaborates with Collections and other partners for seamless New Business, Billing, Collections and Renewal activities.

Responsibilities

• Handle inquiries and requests from customers on complex transactions and services related to New Business and Renewals.
• Provide timely resolution and best-in-class customer experience while adhering to guidelines, policies, and regulations.
• Collaborate with Collections and other partners for seamless New Business, Billing, Collections and Renewal activities.
• Interact with internal and external customers as needed.
• Monitor assigned collection activities for compliance with established risk and controls management; report issues to senior management.
• Assist in documenting policies and procedures and cascading policy changes to the team.
• Prepare and submit required reports to management or identified stakeholders.
• Perform other duties as assigned by Head or Team Lead.

Job description

AIA Philippines in Makati is seeking a Corporate Solutions Operations Associate to handle inquiries and requests from customers on New Business and Renewals, delivering timely resolutions and best-in-class service. You will collaborate with the Collections team to ensure seamless New Business, Billing, Collections and Renewal activities while adhering to policies, procedures and compliance requirements.

Interact with internal and external customers and participate in process improvements to