Corporate Solutions Operations Associate

aia; Makati; On-site; PHP 350,000 - 480,000; Full time

Job summary

AIA Philippines in Makati is seeking a Corporate Solutions Operations Associate to handle inquiries and requests from customers on New Business and Renewals, delivering timely resolutions and best-in-class service. You will collaborate with the Collections team to ensure seamless New Business, Billing, Collections and Renewal activities while adhering to policies, procedures and compliance requirements.

Interact with internal and external customers and participate in process improvements to

Qualifications

• Inquiries and requests from customers on complex transactions and services related to New Business and Renewals.
• Ability to provide timely resolution and best-in-class customer experience while following policies and regulations.
• Collaborates with Collections and other partners for seamless New Business, Billing, Collections and Renewal activities.

Responsibilities

• Handle inquiries and requests from customers on complex transactions and services related to New Business and Renewals.
• Provide timely resolution and best-in-class customer experience while adhering to guidelines, policies, and regulations.
• Collaborate with Collections and other partners for seamless New Business, Billing, Collections and Renewal activities.
• Interact with internal and external customers as needed.
• Monitor assigned collection activities for compliance with established risk and controls management; report issues to senior management.
• Assist in documenting policies and procedures and cascading policy changes to the team.
• Prepare and submit required reports to management or identified stakeholders.
• Perform other duties as assigned by Head or Team Lead.

Job description

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

Corporate Solutions Operations Associate handles inquiries and requests from customers on a variety of complex transactions and /or services related to New Business and Renewals through a variety of channels. Provide timely resolution and best-in-class customer experience while adhering to work guidelines, policies, and regulations.

Assist in transactions related to Corporate Solutions New Business and Renewals various processes.

Use technical knowledge in the designated area and resolve issues or concern.

Collaborate with the Collections team and other partners for a seamless and efficient New Business, Billing, Collections and Renewal activities for Corporate Solutions clients.

Interact with internal and external customers as needed.

Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Monitor assigned collection activities for compliance with established risk and controls management. Bring inconsistencies and problems to the attention of senior management through risk incidences.

Provide feedback and present ideas for improving or implementing processes and customer support. Participate in projects/initiatives as SME if needed.

Helps in the documentation of policies and procedures, as well as cascading of relevant policy changes to the team and other relevant departments.

Assist in preparing and submission of required reports timely to management or identified stakeholders (ex: collection reports, suspense reports).

Performs other responsibilities and duties periodically assigned by Head or Team Lead to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.