Coordinator Event Operations

Ivoclar; Carmen; Hybrid; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Hybrid work set-up

Global company size

Innovation culture

Learning & development

Attractive benefits

Job summary

Ivoclar is seeking an Events Operations Coordinator (CVent) to manage global Cvent registrations, build event websites, and ensure smooth attendee journeys across multiple events.

You will collaborate with the Exhibitions & Events team and Global Marketing Communications, maintain data integrity, run reports, and drive process improvements in a fast-paced, international environment.

Qualifications

• Minimum 3 years of hands-on experience with Cvent in event operations or related technology environment.
• Proven experience managing registration for multiple concurrent events in an international business setting.
• Strong working knowledge of Cvent Registration, OnArrival, Attendee Hub, Surveys and integration capabilities.
• Advanced Microsoft Excel skills.
• Fluent written and spoken English.
• Degree or equivalent qualification in Event Management, Marketing, Business Administration or related field.

Responsibilities

• Manage and oversee Cvent registration processes for global events across Ivoclar business units.
• Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
• Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
• Coordinate event communications, including invitations, confirmations, reminders, and follow-ups.
• Provide participant support for registrations, changes, cancellations, and technical issues.
• Maintain accurate participant data and ensure data integrity; prepare dashboards and analytics.
• Ensure governance with global standards, templates, and GDPR compliance in Cvent; manage user access and permissions.
• Provide Cvent training, onboarding, and process documentation; identify improvements.

Skills

Cvent

Event registration

Salesforce

Excel

Attention to detail

Stakeholder management

Education

Event management degree

Tools

Cvent OnArrival

Cvent Attendee Hub

Salesforce

Email tools

Job description

Job Description:

Bring innovation to life

Events Operations Coordinator (CVent)

Responsibilities

Platform & Event Registration Management

• Manage and oversee Cvent registration processes for global events across all Ivoclar business units.
• Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
• Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
• Partner with the Exhibitions & Events team to ensure smooth event execution.

Participant Communications & Support

• Coordinate event communications, including invitations, confirmations, reminders, and follow-ups.
• Provide participant support for registrations, changes, cancellations, and technical issues.
• Support attendee management, check-in, badging, QR scanning, and issue resolution before and during events.

Data Management & Reporting

• Maintain accurate participant data and ensure data integrity.
• Prepare reports, dashboards, participant analytics, and event performance insights.
• Support data synchronization and reporting between Cvent and Salesforce.

Governance & Platform Administration

• Maintain global standards, templates, and best practices for Cvent processes.
• Ensure compliance with governance requirements, internal policies, and GDPR regulations.
• Manage user access, roles, and permissions within Cvent.

Training & Continuous Improvement

• Provide Cvent training, onboarding, and user support.
• Develop and maintain process documentation, guides, and templates.
• Identify and implement process, automation, reporting, and user experience improvements.

Marketing Communications Support

• Provide administrative and project coordination support for the Global Marketing Communications team.
• Assist with marketing operations, asset management, CVM activities, and travel coordination.

General Obligations

• Comply with company safety, personnel, and regulatory requirements.
• Demonstrate Ivoclar's corporate values and professional standards.

Your profile

Requirements

• Minimum 3 years of hands-on experience working with Cvent in an event registration, event operations or event technology environment.
• Proven experience managing registration processes for multiple concurrent events in an international business environment.
• Strong working knowledge of Cvent Registration, OnArrival, Attendee Hub, Surveys, Email Communications and Integration capabilities.
• Advanced Microsoft Excel skills.
• Experience working with Salesforce data and reporting processes is considered an advantage.
• Fluent written and spoken English is required.
• Strong attention to detail and commitment to data quality and accuracy.
• Excellent organizational, planning and prioritization skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Customer-focused mindset with strong stakeholder management and communication skills.
• Process-oriented approach with a continuous improvement mindset.
• Ability to work independently while collaborating effectively across a global matrix organization.
• Degree or equivalent qualification in Event Management, Marketing, Business Administration or a related field, combined with a strong affinity for technology and digital platforms.
• High standards for accuracy, data quality and participant experience.
• Friendly, solution-oriented and professional in dealing with participants and VIPs.
• Careful handling of data, communication and processes with a “zero-error” mindset.
• Organized, reliable, proactive and able to work without close daily supervision.
• Able to maintain an overview and remain calm when managing several parallel events and peak phases.
• Clear coordination with stakeholders worldwide; collaborative and confident in intercultural settings.

What we offer

• Hybrid working set-up
• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.