Controls & Compliance Investigator

Convergys; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix seeks a Specialist, Controls and Compliance in Quezon City (UP Ayala TechnoHub) to monitor and enforce policy adherence. You will investigate client concerns, document findings, and coordinate corrective actions with stakeholders.

You will identify suspicious activities, generate detailed compliance reports, and support training and audits to strengthen controls across our operations in the Philippines.

Qualifications

• Check processes to ensure rules are followed and identify risk signs.
• Lead investigations to identify root causes and corrective actions.
• Create clear audit and compliance reports for stakeholders.
• Detect suspicious activities and respond to security issues promptly.
• Participate in mandatory trainings and regular one-on-one meetings.

Responsibilities

• Review client concerns and perform detailed investigations for root causes.
• Provide fast, proper responses to security incidents to minimize impact.
• Document findings, risks, and action plans for stakeholders.
• Support continuous risk prevention and improvement where possible.

Skills

Risk assessment

Investigation

Audit reporting

Compliance

Data analysis

Communication

Job description

Concentrix seeks a Specialist, Controls and Compliance in Quezon City (UP Ayala TechnoHub) to monitor and enforce policy adherence. You will investigate client concerns, document findings, and coordinate corrective actions with stakeholders.

You will identify suspicious activities, generate detailed compliance reports, and support training and audits to strengthen controls across our operations in the Philippines.