Sr Customer Solutions Manager, CSM Mexico

Amazon; Mexico; Hybrid; MXN 1,800,000 - 2,400,000; Full time

Job summary

Amazon Web Services (AWS) Mexico is seeking a Sr Customer Solutions Manager to partner with strategic customers and lead cloud adoption journeys across the organization. The role demands thought leadership, collaboration with multiple AWS teams, and the ability to translate business goals into actionable migration plans that drive measurable value.

Based in Mexico City, you will craft adoption plans, coordinate with product and services teams, and coach customer teams to maximize cloud outcomes

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with thought leadership and business-case delivery.
• 2+ years of customer-facing work engaging with executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading cross-functional transformation projects.

Responsibilities

• Drive Adoption Plans: Create executable plans with AWS teams to realize customer vision and milestones.
• Scale Training: Establish train-the-trainer programs to deliver organization-wide training.
• Align Account Team: Coordinate between GAMs, SAs, TAMs and ProServe to deliver cloud strategy.
• Drive Product Development: Collaborate with Product/Service teams to influence roadmaps.

Skills

Leadership

Program management

Customer-facing

Cross-functional collaboration

Education

Bachelor's degree (STEM/Business)

Job description

Sr Customer Solutions Manager, CSM Mexico

We are seeking a Sr Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the country. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

We help large organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.

Key job responsibilities

Customer-Facing Responsibilities

• Drive Adoption Plan: Create executable plans with AWS teams and partners to realize customer vision. Define milestones, remove blockers, accelerate migrations, and influence product roadmaps for customer use cases
• Maximize Value Through: Adoption (advance cloud goals), Enablement (upskill technical/non-technical roles), Governance (implement partnership and adoption structures)
• Identify Strategic Opportunities: Work backwards from customer needs to pursue large-scale migrations, analytics, innovation, and business agility, support with TCO analysis and business cases
• Scale Training: Establish train-the-trainer programs and leverage AWS resources to deliver organization-wide training at scale

Internal-Facing Responsibilities

• Develop CSM Function: Build scalable mechanisms, methodologies, and tools; share best practices through Technical Field Communities to accelerate customer adoption
• Align Account Team: Serve as connective tissue between GAMs, SAs, TAMs, and ProServe—coordinate activities to deliver on customer cloud strategy
• Drive Product Development: Collaborate with AWS Product and Service teams, contribute to roadmaps through Product Feature Requests (PFRs)
• Leverage Data: Use data to validate strategies, guide performance measures, and ensure the Account Team measurably achieves customer outcomes

About the team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

- Bachelor's degree in science, technology, engineering, math, business or equivalent

- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

- PMP certification, or SCRUM/Agile, SAFe certification

- Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.