Contract Property Services Lead - After-Sales & Care

Hkhs; Quezon City; On-site; PHP 3,415,000 - 5,854,000; Full time

Job summary

HKHS is seeking a qualified professional for a 2-year contract in Wan Chai, Eastern. The role focuses on vetting certificates for subsidised housing schemes and preparing analytics for Housing Authority and stakeholders.

The candidate will supervise the team, handle enquiries and complaints, and contribute to market research and budgeting processes. Strong English and Chinese communication, plus leadership abilities, are essential.

Qualifications

• Degree holder with minimum 4 years of relevant experience.
• Experience in after-sales services, customer services, property management or real estate is advantageous.
• Proficiency in MS Windows applications including Excel, Word, PowerPoint and Chinese Word processing.

Responsibilities

• Vet and vetting of certificate applications for Owner Certificate under Letting Scheme for Subsidised Sale Developments with Premium Unpaid.
• Prepare comprehensive statistics reports for Housing Authority or stakeholders.
• Assist to supervise and monitor the team, providing guidance to subordinates in delivering quality after-sales and customer services.
• Manage applicant enquiries and complaints via hotline and face-to-face interactions.
• Provide technical support in market research, analyze market information and assist in annual team budgeting.

Skills

Communication skills

Interpersonal skills

Leadership

Organizational skills

Analytical skills

Education

Bachelor's degree

Job description

HKHS is seeking a qualified professional for a 2-year contract in Wan Chai, Eastern. The role focuses on vetting certificates for subsidised housing schemes and preparing analytics for Housing Authority and stakeholders.

The candidate will supervise the team, handle enquiries and complaints, and contribute to market research and budgeting processes. Strong English and Chinese communication, plus leadership abilities, are essential.