Contract Management Manager I - GPO - Shared

Google Operations Center; Philippines; On-site; PHP 1,674,000 - 2,567,000; Full time

Benefits offered by this job

Health coverage

Parental leave

Onsite meals

Life insurance

Disability insurance

Job summary

Google Operations Center in the Philippines seeks a Contract Management Manager to oversee and evaluate a workflow operations team. You will monitor service delivery performance, review operational data, and ensure resources are available to fulfill requests for a specific workflow.

You will drive process improvements, assess proposed resolutions, and approve workarounds while maintaining accountability across the team.

Qualifications

• 7+ years commercial/contract law experience.
• Knowledge of contracting concepts and ability to draft simple integrity checks in accordance with prescribed templates and guidelines.
• Excellent verbal and written english language skills
• Strong analytical and communication skills.
• Bachelor's degree from an accredited institution
• 5+ years of business operations, BPO or other customer-service focused industry experience, with 5+ years of managerial experience

Responsibilities

• Monitor overall success of service delivery for a workflow.
• Review performance data from operations teams to evaluate effectiveness of leads and influencers.
• Maintain accountability for the request fulfillment process for a specific workflow.
• Ensure teams have resources to perform delivery work.
• Monitor and track events, inform stakeholders of risks, and escalate as needed.
• Assess feasibility of proposed resolutions, including resources and schedules; review and approve workarounds and resolutions

Skills

Contract law

Analytical thinking

Communication skills

English proficiency

Education

Bachelor's degree

Job description

Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As the Contract Management Manager, you will be primarily responsible for overseeing, leading and evaluating the effectiveness of a workflow operations team.

Position Responsibilities

• Monitor the overall success of service delivery for a workflow
• Review performance data from the operations teams to evaluate the effectiveness of the operations team leads and individual influencers
• Maintain overall accountability for the request fulfillment process for a specific workflow
• Ensure teams have all necessary resources to perform delivery work
• Monitor and track events, inform stakeholders of potential risks, and escape events if needed
• Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules; review and approve workarounds and resolutions

Qualifications

Minimum Qualifications

• Must have 7+ yrs commercial/contract law experience
• Knowledge of contracting concepts and ability to draft simple integrity checks in accordance with prescribed templates and guidelines.
• Excellent verbal and written english language skills
• Strong analytical and communication skills.
• Bachelor's degree from an accredited institution
• 5+ years of business operations, BPO or other customer-service focused industry experience, with 5+ years of managerial experience

Preferred Qualifications

• Experience working with vendor contracts, including drafting and amending standard templates.
• Proven ability to be customer-oriented in handling communications and issues
• Experience handling complex teams

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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