Media Implementation Senior Associate - LCS Implementation - MCM Auction

Google Operations Center; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health care

Parental leave

Onsite meals

Job summary

Google Operations Center is seeking a Media Implementation Senior Associate in the Philippines to collaborate with account managers and advertisers on global campaigns. You will work across Sales, PerfX, Agency, and other teams to support end-to-end campaign building and modifications.

You will engage in consultative interactions, ensure accurate ad implementations, and deliver excellent customer service via chat, email, and occasional voice. Strong multitasking and Excel skills are essential.

Qualifications

• Excellent verbal and written communication; ability to multitask and analyze data.
• Experience with Google Ads, including Search, Display, Apps, Video, and PMax.
• Proven ability to make customer-centric decisions and manage escalations effectively.
• Strong relationship-building skills and responsiveness under pressure.
• Proficient Excel skills including VLOOKUP, strings, logic, and pivot tables.

Responsibilities

• Create and modify ads on Google Ads Platform in collaboration with stakeholders.
• Interact with Account Managers, Advertisers, Agencies, Publishers, and QA Specialists to support campaigns.
• Provide exceptional customer service via chat, email, and occasional calls.
• Translate client requirements into accurate ad implementations with quality adherence.
• Handle inquiries and troubleshoot within defined SLAs.
• Work independently with attention to detail and proactively communicate issues.

Skills

Strong communication

Multitasking

Analytical

Google Ads

Excel (VLOOKUP, Pivot)

Tools

Google Ads Platform

Job description

Job Description:

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Media Implementation Senior Associate, your role involves collaborating with account managers and advertisers to manage the advertising needs of large global brands. You will liaison with various teams, including Sales, Account managers, PerfX, and Agency, to assist in end-to-end campaign building and modifications.

Responsibilities

• Responsible for Ad creation & modification on Google Ads Platforms, collaborating with various stakeholders.
• Engage in consultative interactions with Account Managers, Advertisers, Creative Agencies, Publishers, Post Production Developers, Quality Assurance Specialists, and Live Issue Support Specialists.
• Provide excellent customer service through chat, email, and occasional voice communication, resolving issues promptly.
• Accurately implement client requirements with strict quality adherence.
• Handle queries and troubleshooting within the defined Service Level Agreement.
• Work independently with meticulous attention to detail, proactively communicate issues, and seek input for resolutions.

Minimum Qualifications

• Strong verbal and written communication skills with top-tier multitasking and analytical abilities.
• Experience in Google AdWords and familiarity with different online advertising models (Search, Display, Apps, Video, PMax).
• Proven ability to make customer-centric decisions and handle technical escalations effectively.
• Skillful in building and maintaining strong customer relationships.
• Highly responsive and productive under time pressure, adept at handling high volumes of work and prioritizing efficiently.
• Above-average Excel skills, including vlookups, string functions, logical functions, and pivot tables.

Preferred Qualifications

• Client handling experience for advertising products like Google Ads (Search, Display, Mobile), Google Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage
• Google Ads Search Certification
• Google Ads Display Certification
• Google Ads Video Certification

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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