Continuous Improvement SME

Private Advertiser; Taguig; Hybrid; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Supportive Environment

Career Growth

Work-Life Balance

Industry Leadership

Job summary

Inchcape Global Business Services APAC Inc. in Taguig (BGC) seeks a Continuous Improvement SME to drive process optimization and operational excellence across GBS.

You will translate business needs and performance data into practical improvements, collaborating with governance and market stakeholders. The role requires Lean Six Sigma expertise, process mapping, data analysis, and cross-functional collaboration to sustain improvements with standard work and controls.

Qualifications

• Minimum 5 years of experience in Continuous Improvement/ Operational Excellence/ Business Process Management, preferably in a multinational or shared services environment.
• Bachelor’s degree in Finance, Industrial Engineering, Business Administration, Accounting, Operations Management or related field.
• Knowledge of Lean, Six Sigma, Kaizen, DMAIC, PDCA and root-cause analysis. Lean Six Sigma Yellow Belt or equivalent preferred.
• Experience in process mapping, value-stream analysis, future-state design, controls and benefits tracking.
• Strong collaboration in a matrix organisation and ability to work with cross-functional teams.

Responsibilities

• Build continuous improvement capability by coaching colleagues in structured problem-solving and Lean/Six Sigma tools.
• Partner with Improvement Leads, Global Process Owners, Service Delivery teams and market partners to identify and prioritize opportunities.
• Lead defined workstreams and small-to-medium improvement projects using Lean, Six Sigma, Kaizen, DMAIC, PDCA with oversight.
• Support implementation, testing, change adoption, stabilization and handover to process owners.
• Monitor adoption and performance post-implementation and identify further improvement opportunities.
• Identify opportunities for workflow automation, analytics and digital enablement with Technology teams.

Skills

Lean Six Sigma

Kaizen / DMAIC

Data analysis

Excel

PowerPoint

Power BI

BPM tools

Education

Bachelor’s degree in Finance, Industrial Engineering, Business Administration, Accounting, Operations Management or related field

Tools

Excel

Power BI

Job description

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Global Business Services APAC Inc., part of Inchcape’s global network. You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level. We are seeking for a Continuous Improvement SME to join our team in BGC, Taguig. In this position you will support the delivery of process optimization, operational excellence, business process management and change enablement initiatives across Global Business Services. The role applies structured problem-solving, process analysis and improvement methodologies to improve operational effectiveness, process efficiency, quality, controls and market experience. Working with the Continuous Improvement Lead, GBS Leadership, Global Process Owners, Service Delivery teams, Project Managers, Change practitioners and market stakeholders, the SME translates business needs, and performance data into practical, sustainable process improvements aligned with strategic priorities and the Continuous Improvement Governance Model.

What you’ll do

• Build continuous improvement capability by coaching colleagues in structured problem-solving, process mapping and the practical use of Lean and Six Sigma tools.
• Partner with Continuous Improvement Leads, Global Process Owners, Service Delivery teams, Project Managers, and market partners to identify, assess and prioritize improvement opportunities.
• Support or independently lead defined workstreams and small-to-medium improvement projects using Lean, Six Sigma, Kaizen, DMAIC, PDCA or equivalent methodologies, with oversight from the Continuous Improvement Lead.
• Support implementation, testing, change adoption, stabilization and handover to process owners, ensuring improvements are sustained through standard work, controls and performance routines.
• Monitor adoption and process performance after implementation, using feedback and data to identify stabilization needs and opportunities for further improvement.
• Identify opportunities for workflow, automation, analytics and digital enablement, and work with Technology and Digital teams to assess feasibility and business value, and process implications.

About you

To be successful in this role you will be:

• Minimum of 5 years of experience in Continuous Improvement, Operational Excellence, Business Process Management, process optimization or transformation, preferably in a multinational or shared services environment; at least 3 years of experience supporting finance or other complex business operations is preferred.
• Bachelor’s degree in Finance, Industrial Engineering, Business Administration, Accounting, Operations Management or a related field.
• Working knowledge of Lean, Six Sigma, Kaizen, DMAIC, PDCA and structured root cause analysis. Lean Six Sigma Yellow Belt or equivalent certification is preferred.
• Practical experience in process mapping, value-stream analysis, future-state design, controls and benefits tracking.
• Strong collaboration and partnership mindset, ability to work in a matrix organisation. Cultural awareness/understanding; agile in adapting approach to optimise working relationships.
• Proven ability to analyze data, develop insights and translate findings into practical recommendations. Proficiency in Excel and PowerPoint is required; experience with Power BI, process-mining, workflow, RPA or BPM tools is an advantage.
• Experience supporting improvement projects from opportunity identification through implementation, stabilization and handover, including change adoption and stakeholder engagement.

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 20,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.