Customer Operations Support

CMA CGM Philippines, Inc.; Manila; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO w/ 2 free dependents

Group Life Insurance

Medical Reimbursement (includes eyegls

Sick Leave

Vacation Leave

Bereavement Leave

Birthday token

Annual Performance Reviews w/ salary</

Annual Company Performance Bonus

Retirement fund

Job summary

CEVA Logistics in Manila is seeking a Customer Operations professional to manage end-to-end air and ocean shipments, ensuring accurate execution and timely communication for our clients. You will monitor shipments, maintain milestones, support billing and revenue recognition, and ensure compliance with customer SOPs and internal procedures.

The role requires a Bachelor’s degree and 2–3 years in logistics or customer operations, plus strong English communication and a service-oriented mindset;

Qualifications

• Bachelor’s degree in a relevant field.
• 2–3 years of logistics, freight forwarding, or customer operations experience.
• Strong verbal and written communication in English.
• Ability to report shipment status clearly and professionally.
• Strong coordination with Operations, Sales and support teams.
• Service‑oriented approach to handling inquiries and issues.

Responsibilities

• Ensure timely execution of shipments from booking to completion.
• Maintain shipment milestones and visibility for billing readiness.
• Execute activities per Customer SOPs, Work Instructions, and procedures.
• Identify process gaps and propose improvements.
• Proactively monitor shipment performance and risks.
• Manage customer inquiries and case resolution with approved channels.
• Coordinate with internal/external stakeholders for smooth execution.
• Provide on-site/implant support where required.
• Monitor KPIs and support continuous improvement initiatives.

Skills

Customer operations

Logistics coordination

English communication

Multinational experience

Education

Bachelor’s degree

Tools

CRM systems

ERP systems

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

To manage and coordinate end-to-end customer operational support for Air and Ocean shipments (International, Domestic, Local Transport, Customs, Shipping), ensuring accurate execution, timely communication, KPI compliance, and alignment with customer SOPs. The role acts as the primary operational point of contact for assigned customers and may include onsite/implant support when required.

WHAT ARE YOU GOING TO DO?

Customer Operations Execution & Revenue Enablement

• Ensure timely and accurate execution of customer shipments from booking through completion.
• Maintain operational milestones and shipment visibility while supporting billing readiness and revenue recognition processes

Customer SOP & Work Instruction Compliance

• Execute all activities in accordance with approved Customer SOPs, Work Instructions, and company operating procedures.
• Identify process gaps, deviations, and improvement opportunities and upscale recommendations as appropriate

Shipment Monitoring & Risk Management

• Proactively monitor shipment performance and operational status.
• Identify, communicate, and support resolution of service, cost, revenue, or compliance risks in a timely manner

Customer Communication & Case Management

• Manage customer inquiries, requests, complaints, and service issues through approved communication channels.
• Ensure customer cases are handled in line with service standards, response commitments, and documentation requirements.

Documentation & Billing Support

• Ensure the accuracy and completeness of shipment documentation and related records.
• Support billing accuracy, revenue protection, and compliance with internal control requirements.

Cross-Functional Collaboration

• Coordinate with internal and external stakeholders to ensure efficient shipment execution, issue resolution, and customer satisfaction.

Participate in customer engagements and operational discussions as required. Onsite / Implant Support (Where Applicable)

• Provide direct customer operational support and coordination when assigned to customer locations.
• Maintain adherence to company governance, policies, and operating procedures.

KPI Performance, Reporting & Continuous Improvement

• Monitor customer performance against agreed KPIs and service commitments.
• Support business reviews, performance reporting, process improvement initiatives, and identification of growth opportunities and business risks.

Compliance & Professional Conduct

• Perform all responsibilities in accordance with the Company's Code of Conduct, policies, compliance requirements, and ethical standards.
• Safeguard company and customer interests through professional and responsible behavior.

Other Duties

• Undertake additional responsibilities, projects, and tasks reasonably assigned by management that are consistent with the scope, purpose, and grading of the role

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree
• 2-3years relevant experience in logistics, freight forwarding, or customer operations, preferably in a multinational or customer-facing environment
• Strong verbal and written communication skills in English for effective customer and stakeholder interaction
• Able to communicate shipment status, issues, and actions clearly and professionally
• Strong coordination skills to collaborate with Operations, Sales, and support teams
• Service-oriented approach in handling customer inquiries, complaints, and follow-ups

WHAT DO WE HAVE TO OFFER?

• HMO w/ 2 free dependents from day 1 of hiring
• Group Life Insurance
• Medical Reimbursement (includes eyeglasses)
• Sick Leave + Vacation Leave + Bereavement Leave
• Birthday token
• Annual Performance Reviews w/ a chance of a salary alignment
• Annual Company Performance Bonus
• Retirement fund

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.