Continuous Improvement Analyst_Hybrid BGC_120K

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 108,000 - 132,000; Full time

Job summary

A management consultancy firm in Metro Manila is seeking a Continuous Improvement Analyst to drive programme optimisations and enhance operational performance. The role involves developing clear communications, analysing data to identify service improvements, and supporting programme engagement activities. The ideal candidate has experience in project management, excellent analytical skills, and proficiency in tools like Excel and Power BI. This position offers a hybrid work arrangement.

Qualifications

• Experience in program or project management or continuous improvement roles.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and take initiative.

Responsibilities

• Develop clear communications to support programme rollouts and process changes.
• Analyse operational data to uncover trends and opportunities for optimisation.
• Support the design and implementation of continuous improvement strategies.

Skills

Project management

Data analysis

Stakeholder engagement

Training

Communication

Critical thinking

Independent ownership

Tools

Excel

Power BI

Tableau

ServiceNow

BMC

Job description

About the job Continuous Improvement Analyst_Hybrid BGC_120K

Training, Communication & Engagement:

• Develop clear, audience-appropriate communications that support programme rollouts, process changes, and service updates.
• Facilitate training and knowledge-sharing sessions to help embed new ways of working, tools, or processes.
• Lead planning and coordinating team engagement activities (e.g. forums, town halls, retrospectives) where relevant to programme work.

Data-Driven Insight & Analysis:

• Support the analysis of operational data to uncover trends, root causes, and opportunities for optimisation.
• Translate insights into actionable recommendations and improvement plans.
• Help build and maintain dashboards or reports to support transparency, accountability, and alignment.
• Support and lead cross-functional programmes aimed at improving service quality, customer experience, and operational performance.
• Design, implement, and embed continuous improvement strategies, frameworks, and tools.
• Collaborate with teams across Insurance, Consulting and Technology to identify pain points, define improvements, and deliver measurable outcomes.
• Track, report, and communicate progress against programme goals, milestones, and benefits.
• Use data and service performance metrics (e.g. incidents, SLAs, change success, feedback) to inform decisions and prioritise improvements.
• Ensure improvement initiatives align with ITSM best practices and organisational objectives.

The Requirements

Non-Negotiable Requirements:

• Experience in program or project management, continuous improvement, or service transformation roles
• Experience using data tools (e.g. Excel, Power BI, Tableau) and/or service platforms (e.g. ServiceNow, BMC).

Essential experience and skills:

• Proven experience in programme or project management, continuous improvement, or service transformation roles
• Excellent communication and stakeholder engagement skills.
• Capable of balancing independent ownership with cross-team collaboration.
• Ability to work independently and take initiative.
• Proven experience in training, communications, or business management roles
• Good analytical and critical thinking skills, with the ability to interpret data and measure impact.
• Ability to influence and drive change across diverse stakeholder groups.
• Experience using data tools (e.g. Excel, Power BI, Tableau) and/or service platforms (e.g. ServiceNow, BMC).

Desirable but not essential:

• Working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change).
• Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro).