Content Review & Tagging Team Lead

Temu; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Temu is seeking a Business Development Manager in the Philippines to lead a team of Content Moderators and support staff, shaping KPIs and performance.

You will coach, track attendance, conduct reviews, prepare reports, and collaborate with QA and Trainers to ensure policy alignment. The ideal candidate has a Bachelor's degree, 2+ years related experience, 1+ year in leadership, and strong Excel/Google Workspace skills.

Qualifications

• Bachelor's degree preferred.
• At least 2 years related experience.
• Minimum 1 year leadership experience.
• Experience in Content Moderation or Trust & Safety is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and people management skills.
• Proficient in Microsoft Excel, Google Workspace, and reporting tools.

Responsibilities

• Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
• Track daily attendance, schedule adherence, and productivity.
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
• Encourage and enable the team performance to achieve KPIs.
• Analyze performance trends and develop action plans to address gaps.
• Align all moderation decisions with client guidelines and company policies.
• Escalate policy ambiguities and high-risk cases to Operations.
• Conduct calibration sessions with QA and Trainers.
• Handle and support employee concerns, disciplinary actions, and documentation.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with Workforce Management regarding staffing requirements.
• Foster employee engagement and maintain a positive working environment.
• Support change management initiatives and process improvements.

Skills

Leadership

Communication

People management

Analytical thinking

Problem solving

Education

Bachelor's degree (preferred)

Tools

Microsoft Excel

Google Workspace

Reporting tools

Job description

Temu is seeking a Business Development Manager in the Philippines to lead a team of Content Moderators and support staff, shaping KPIs and performance.

You will coach, track attendance, conduct reviews, prepare reports, and collaborate with QA and Trainers to ensure policy alignment. The ideal candidate has a Bachelor's degree, 2+ years related experience, 1+ year in leadership, and strong Excel/Google Workspace skills.