Content Moderation Team Lead & Tagging Coach

TEMU; Eastern Manila District; On-site; PHP 558,000 - 893,000; Full time

Job summary

TEMU in Manila is seeking a Content Review and Tagging Team Leader who will supervise a team of Content Moderators and Tagging Specialists, ensuring quality and guideline compliance.

You will coach, track attendance and productivity, conduct reviews, and prepare daily to monthly operational reports while aligning decisions with client policies.

This role requires strong communication, leadership, and analytical skills to drive KPI attainment and maintain a positive team culture.

Qualifications

• Bachelor's Degree preferred.
• At least 2 years related experience.
• Minimum 1 year leadership experience.
• Experience in Content Moderation or Trust & Safety is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and people management skills.
• Proficient in Microsoft Excel, Google Workspace, and reporting tools.

Responsibilities

• Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
• Track daily attendance, schedule adherence, and productivity.
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
• Encourage and enable the team performance to achieve KPIs.
• Analyze performance trends and develop action plans to address gaps.
• Align all moderation decisions with client guidelines and company policies.
• Escalate policy ambiguities and high-risk cases to Operations.
• Conduct calibration sessions with QA and Trainers.
• Handle and support employee concerns, disciplinary actions, and documentation.
• Prepare daily, weekly, and monthly operational reports.

Skills

Leadership

Coaching

Analytical thinking

Communication

People management

Reporting tools

Education

Bachelor's degree

Tools

Microsoft Excel

Google Workspace

Reporting tools

Job description

TEMU in Manila is seeking a Content Review and Tagging Team Leader who will supervise a team of Content Moderators and Tagging Specialists, ensuring quality and guideline compliance.

You will coach, track attendance and productivity, conduct reviews, and prepare daily to monthly operational reports while aligning decisions with client policies.

This role requires strong communication, leadership, and analytical skills to drive KPI attainment and maintain a positive team culture.