Content Moderation Team Lead & Tagging Coach

Temu; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Temu in Manila, Philippines seeks a proactive Content Moderation Team Lead to coach a team of moderators and tagging specialists, monitor attendance and productivity, and conduct regular coaching and performance reviews. You will align decisions with client guidelines and company policies while escalating high-risk cases to Operations.

The role emphasizes data-driven improvements, calibration with QA and Trainers, and maintaining a positive, engaged team culture with ongoing process enhancements.

Qualifications

• Bachelor's Degree preferred.
• At least 2 years related experience.
• Minimum 1 year leadership experience.
• Experience in Content Moderation or Trust & Safety is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and people management skills.
• Proficient in Microsoft Excel, Google Workspace, and reporting tools.

Responsibilities

• Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
• Track daily attendance, schedule adherence, and productivity.
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
• Encourage and enable the team performance to achieve KPIs.
• Analyze performance trends and develop action plans to address gaps.
• Align all moderation decisions with client guidelines and company policies.
• Escalate policy ambiguities and high-risk cases to Operations.
• Conduct calibration sessions with QA and Trainers.
• Handle and support employee concerns, disciplinary actions, and documentation.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with Workforce Management regarding staffing requirements.
• Foster employee engagement and maintain a positive working environment.
• Support change management initiatives and process improvements.

Skills

Leadership

Team Management

People Management

Analytics

Communication

Excel

Google Workspace

Reporting Tools

Education

Bachelor's Degree

Tools

MS Excel

Google Workspace

Reporting tools

Job description

Temu in Manila, Philippines seeks a proactive Content Moderation Team Lead to coach a team of moderators and tagging specialists, monitor attendance and productivity, and conduct regular coaching and performance reviews. You will align decisions with client guidelines and company policies while escalating high-risk cases to Operations.

The role emphasizes data-driven improvements, calibration with QA and Trainers, and maintaining a positive, engaged team culture with ongoing process enhancements.