Contact Center Transformation Lead – GenAI & CCaaS Expert

Stark Asia Solutions Inc.; Philippines; On-site; PHP 1,200,000 - 2,300,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job summary

Stark Asia Solutions Inc. is seeking an Executive & Senior Manager to lead contact center transformation, driving cost savings and customer experience improvements. You will oversee multi-month programs, deploy tech know-how, and manage stakeholder expectations across CRM integrations and AI-enabled solutions.

The role requires 8+ years in project management or related fields, CCaaS/AI experience, and strong business-case skills within a global consulting framework.

Qualifications

• 8+ years in project management or technically relevant roles, preferably in contact center projects.
• Experience leading CCaaS or Conversational AI end-to-end implementations with CRM integration.
• Ability to design and deliver customer interaction solutions across multiple channels.
• Knowledge of API integrations, Java, web services and containerization is preferred.
• Strong stakeholder management and ability to manage cross-functional teams.

Responsibilities

• Use strong project management skills to plan workloads and deliverables.
• Deploy understanding of technology and the software development cycle in projects.
• Create valid business cases with ROI analysis for solution deployments.

Skills

Project management

Software development lifecycle

ROI and business case creation

Stakeholder management

Cross-domain exposure

GenAI for CX

Education

Bachelor's degree

Tools

Java

WebServices

Kubernetes

Job description

Stark Asia Solutions Inc. is seeking an Executive & Senior Manager to lead contact center transformation, driving cost savings and customer experience improvements. You will oversee multi-month programs, deploy tech know-how, and manage stakeholder expectations across CRM integrations and AI-enabled solutions.

The role requires 8+ years in project management or related fields, CCaaS/AI experience, and strong business-case skills within a global consulting framework.