Senior Manager, Contact Center Transformation

Stark Asia Solutions Inc.; Taguig; Vor Ort; PHP 2.000.000 - 2.800.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Incentives

HMO

Health & wellness

Zusammenfassung

Stark Asia Solutions Inc. in Manila is seeking a Customer Platform Manager to lead end-to-end contact center transformations for global clients using Genesys Cloud and PureEngage.

This high-impact role focuses on delivering measurable business value and managing complex project delivery across a Strategy & Consulting practice. This position requires 10–12+ years of senior-level experience in customer service operations, with a proven ability to lead teams, proposals, and asset development for

Qualifikationen

• Senior-level management role for contact center transformations.

Aufgaben

• Lead end-to-end contact center transformation projects for global clients.
• Design omnichannel routing and AI-bot integrations.
• Prepare and respond to RFIs/RFPs with Accenture teams.
• Grow Genesys practice headcount and asset development.

Kenntnisse

Genesys PureCloud

Genesys Framework

Implementation & Design

Customer Service Operations

RFIs/RFPs

Contact Center Transformations

Omnichannel Routing

AI-bot Integrations

Tools

Genesys Cloud

Genesys PureEngage

Genesys PureConnect

Genesys Designer

Genesys Composer

WFM

Recording

Jobbeschreibung

Stark Asia Solutions Inc. in Manila is seeking a Customer Platform Manager to lead end-to-end contact center transformations for global clients using Genesys Cloud and PureEngage.

This high-impact role focuses on delivering measurable business value and managing complex project delivery across a Strategy & Consulting practice. This position requires 10–12+ years of senior-level experience in customer service operations, with a proven ability to lead teams, proposals, and asset development for