Concierge Guest Experience Specialist

Anavah Talent; Manila; Remote; PHP 430,000 - 613,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Anavah Talent, a U.S.-based premium lifestyle brand, seeks a Guest Experience Representative to provide concierge-level support across email, SMS, and phone for guests ordering from our ghost kitchen network.

The role emphasizes human, authentic interactions, ownership of issues, and collaboration with kitchen and operations, with shifts aligned to U.S. business hours. A laptop is provided to support daily operations.

Qualifications

• Excellent written and spoken English (C1-C2).
• 3+ years in customer-facing roles (hospitality, guest services, client experience).
• Experience in high-touch service environments (hotel, restaurant, concierge, luxury retail).
• Ability to think on feet and respond effectively in real-time situations.

Responsibilities

• Deliver personalized, high-quality support across email, SMS, and phone.
• Engage with guests in a natural, human, unscripted manner.

Skills

Excellent English (C1-C2)

Customer-facing experience

Hospitality/guest services

Real-time problem solving

Education

Bachelor’s degree preferred

Job description

Anavah Talent, a U.S.-based premium lifestyle brand, seeks a Guest Experience Representative to provide concierge-level support across email, SMS, and phone for guests ordering from our ghost kitchen network.

The role emphasizes human, authentic interactions, ownership of issues, and collaboration with kitchen and operations, with shifts aligned to U.S. business hours. A laptop is provided to support daily operations.