Premium Guest Experience Specialist

Anavah Talent; Calabarzon; Remote; PHP 430,000 - 613,000; Full time

Benefits offered by this job

Laptop provided

Flexible schedule

Career growth opportunities

Job summary

Anavah Talent, a fast-growing U.S.-based premium lifestyle brand, seeks a Guest Experience Representative to deliver concierge-level support across email, SMS, and phone for a ghost kitchen model.

You will be the voice of the brand, engaging with guests in a natural, unscripted tone, owning issues from start to resolution, and collaborating with kitchen and internal teams to ensure a seamless delivery experience.

Qualifications

• Proven experience in customer-facing roles.
• Ability to handle high-pressure situations.
• Fluent English communication (written and spoken).

Responsibilities

• Deliver personalized, high-quality support across email, SMS, and phone.
• Engage with guests in a natural, human manner.
• Own guest issues from start to resolution.
• Collaborate with kitchen and internal teams to resolve issues.
• Uphold hospitality standards and continuously improve processes.

Skills

Customer service

Hospitality

High-touch service

Empathy

Communication

Time management

Real-time problem solving

Education

Bachelor’s degree preferred

Tools

CRM systems

Job description

Anavah Talent, a fast-growing U.S.-based premium lifestyle brand, seeks a Guest Experience Representative to deliver concierge-level support across email, SMS, and phone for a ghost kitchen model.

You will be the voice of the brand, engaging with guests in a natural, unscripted tone, owning issues from start to resolution, and collaborating with kitchen and internal teams to ensure a seamless delivery experience.