Job Description
Position Summary
The Compliance Manager is responsible for overseeing and ensuring full regulatory and operational compliance under PAGCOR licensing requirements and the Anti-Money Laundering Act (AMLA) of the Philippines.
The role manages regulatory reporting, AML controls, game vendor compliance, payment gateway due diligence, and internal process governance to ensure the company operates in a compliant, audit-ready, and risk-controlled environment.
Key Responsibilities
1. PAGCOR Regulatory Compliance
- Ensure continuous compliance with PAGCOR licensing conditions, circulars, and regulatory issuances
- Prepare and submit required regulatory reports in a timely and accurate manner
- Maintain and update compliance manuals and internal policies aligned with PAGCOR requirements
- Coordinate and manage PAGCOR inspections and audits
- Act as primary compliance liaison with PAGCOR representatives
- Monitor regulatory updates and implement necessary internal adjustments
2. AMLA Compliance & Financial Monitoring
- Implement and maintain AML compliance framework in accordance with Philippine AMLA
- Oversee customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring.
- Review and investigate suspicious transactions
- Coordinate submission of Suspicious Transaction Reports (STR) and Covered Transaction Reports (CTR), when applicable
- Maintain AML risk assessment and internal control documentation
- Conduct periodic AML compliance reviews and staff training
- Ensure proper record-keeping in line with AMLA retention requirements
3. Vendor Compliance Management
- Conduct compliance due diligence prior to onboarding new game vendors
- Verify vendor licenses, certifications (e.g., RNG certificates), and regulatory approvals
- Ensure integration of games complies with PAGCOR operational standards
- Maintain updated vendor compliance documentation repository
- Monitor vendor contractual compliance obligations
- Coordinate with technical teams to ensure geo-restriction and jurisdictional compliance controls
4. Payment Gateway Compliance & Monitoring
- Perform compliance due diligence for onboarding payment service providers
- Ensure payment partners comply with AML requirements and internal risk standards
- Review transaction monitoring controls and fraud detection mechanisms
- Monitor payment flows to ensure adherence to AML thresholds
- Coordinate periodic review of payment provider documentation and agreements
- Ensure reconciliation and reporting processes align with regulatory requirements
5. Process Compliance & Internal Controls
- Develop and maintain Standard Operating Procedures (SOPs) covering:
- Player onboarding & KYC
- Payment processing
- Vendor onboarding
- Suspicious transaction escalation
- Incident management
- Establish internal compliance checkpoints within operational workflows
- Conduct periodic internal compliance audits
- Maintain compliance evidence files for audit readiness
- Identify gaps and implement corrective action plans
- Develop compliance dashboards and risk reports for management
6. Risk Assessment & Reporting
- Conduct periodic enterprise compliance risk assessments
- Maintain compliance risk register
- Provide compliance status reports to senior management
- Lead remediation initiatives for identified compliance gaps
- Support expansion into new products or services by assessing compliance impact
Qualifications Required
- 5+ years experience in fintech, or regulated online industries
- Strong working knowledge of:
- PAGCOR licensing framework
- Philippine AMLA requirements
- Experience handling regulatory audits
- Experience in AML transaction monitoring and reporting
- Experience in vendor or payment provider due diligence