Compassionate Patient Care Advisor — AI-Enabled Support

Intelegencia; Philippines; On-site; PHP 240,000 - 320,000; Full time

Job summary

Intelegencia in the Philippines is seeking a Patient Care Advisor to provide compassionate support across voice, email, and live chat. You will resolve inquiries, support order workflows, and use AI-assisted tools to deliver timely, patient-first service.

As a Patient Care Advisor, you will maintain accurate case notes, coordinate with pharmacy and fulfillment teams, and ensure high-quality customer experiences by following SOPs and brand processes.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service or patient support.
• Ability to multitask across multiple communication channels.
• Exceptional organizational skills and attention to detail.
• Comfortable working with SOP-driven processes and technology platforms.

Responsibilities

• Provide exceptional patient support through voice, email, and chat channels.
• Manage inbound queues while meeting SLAs.
• Respond to patient inquiries with empathy and accuracy.
• Support order management and patient fulfillment workflows.
• Verify payment statuses and assist with prescription refill coordination.
• Document interactions and maintain accurate case notes.
• Route refund and cancellation requests to appropriate teams.
• Identify escalations and ensure timely case routing.
• Coordinate with pharmacy and fulfillment teams to ensure seamless patient experiences.
• Follow SOPs and brand-specific processes with precision.
• Utilize AI-assisted tools to streamline workflows and flag cases.

Skills

Customer service

Multi-channel support

Communication

Organizational skills

SOP adherence

Empathy

Tools

AI-assisted tools

Job description

Intelegencia in the Philippines is seeking a Patient Care Advisor to provide compassionate support across voice, email, and live chat. You will resolve inquiries, support order workflows, and use AI-assisted tools to deliver timely, patient-first service.

As a Patient Care Advisor, you will maintain accurate case notes, coordinate with pharmacy and fulfillment teams, and ensure high-quality customer experiences by following SOPs and brand processes.