Compassionate Patient Support Specialist

VVS. International Medical Center; Philippines; On-site; PHP 220,000 - 300,000; Full time

Job summary

VVS International Medical Center in Quezon City, Metro Manila, is hiring entry-level Customer Support Representatives to join our dedicated team.

You will handle patient inquiries via voice and non-voice channels, provide information on medical services, scheduling, and billing, and strive to deliver compassionate, accurate support while maintaining privacy compliance.

This full-time role offers a platform to grow in healthcare customer service with training and supportive colleagues.

Qualifications

Responsibilities

• Respond to patient enquiries and concerns via phone, email, chat, and other communication channels in a professional and courteous manner.
• Provide accurate information about medical services, appointment scheduling, billing, and other healthcare-related queries.
• Document and resolve patient issues efficiently, escalating complex matters to senior staff when necessary.
• Maintain detailed and accurate records of all customer interactions using company systems.
• Follow established protocols and procedures to ensure compliance with healthcare privacy regulations and company standards.
• Process patient requests, including appointment bookings, cancellations, and rescheduling.
• Assist with basic administrative tasks to support the smooth operation of the healthcare facility.
• Build positive relationships with patients by demonstrating empathy, patience, and understanding.
• Contribute to a team environment by supporting colleagues and sharing best practices.
• Continuously seek opportunities to improve service quality and customer satisfaction metrics.

Job description

VVS International Medical Center in Quezon City, Metro Manila, is hiring entry-level Customer Support Representatives to join our dedicated team.

You will handle patient inquiries via voice and non-voice channels, provide information on medical services, scheduling, and billing, and strive to deliver compassionate, accurate support while maintaining privacy compliance.

This full-time role offers a platform to grow in healthcare customer service with training and supportive colleagues.