Community Operations Specialist

TaskUs; Imus; On-site; PHP 600,000 - 900,000; Full time

Job summary

TaskUs in the Philippines is seeking a Community Operations Specialist to manage the health and productivity of our global TaskVerse network. You will oversee the day-to-day lifecycle of the tasker community, ensuring onboarding is efficient and engagement remains high as AI programs scale.

You will collaborate with Operations, Quality and LX, craft clear communications, monitor dashboards, and deliver weekly status updates while maintaining project standards.

Qualifications

• 3-5 years in community management, platform operations, or gig-economy coordination.
• Operational skills to manage large-scale workflows and documentation (SOPs, FAQs) with high attention to detail.
• Strong professional English skills and ability to adjust tone for different audiences.
• Technical proficiency with Google Workspace and community platforms (Slack, Discord, or CRM tools).
• Self-starter mindset and ability to identify gaps and propose solutions.

Responsibilities

• Own onboarding, activation, and retention programs across multiple time zones and project types.
• Review SOPs for tasker engagement and implement updates to improve efficiency or satisfaction.
• Monitor project queues to detect fatigue or confusion and escalate with Quality and LX teams.
• Collaborate with Operations, Quality and LX to ensure guides and FAQs are ready before new projects launch.
• Draft clear, concise, culturally sensitive communications translating AI guidelines into simple instructions.
• Provide weekly dashboards on community health and status updates highlighting successes and areas needing intervention.

Skills

Community management

Platform operations

English communication

Self-starter mindset

Problem-solving

Tools

Google Workspace

Sheets/Excel

Slack

Discord

CRM tools

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Community Operations Specialist, you will be responsible for the health and productivity of our global TaskVerse network. This role sits at the center of our AI operations, requiring a mix of operational discipline, empathetic communication, and data-driven decision-making.

You will own the day-to-day lifecycle of our "tasker" community. Your goal is to ensure that thousands of taskers are not only onboarded efficiently but remain highly engaged and clear on project requirements as our AI programs scale. This role also involves driving the continuous engagement and activation of our existing tasker base.

Key Responsibilities

• Lifecycle Management & Process Optimization
• Own the execution of onboarding, activation, and retention programs, ensuring they scale across different time zones and project types.
• Continuously review existing SOPs for tasker engagement and suggest/implement updates to improve efficiency or tasker satisfaction.
• Monitor project queues to identify signs of tasker fatigue or confusion; escalate and resolve these issues before they impact data quality in collaboration with Community and Operations teams.
• Collaborate with Operations, Quality and LX to ensure community resources (guides, FAQs) are ready ahead of new project launches.
• Communication & Community Advocacy
• Draft clear, concise, and culturally sensitive communications (emails, announcements, surveys, newsletters) that translate technical AI guidelines into simple instructions.
• Manage community feedback channels and surveys, synthesizing common themes into actionable reports for the Community team.
• Act as a reliable bridge between the company and the crowd, ensuring tasker concerns are heard while maintaining project standards.
• Health Metrics & Reporting
• Maintain dashboards related to community health, such as active user rates, sentiment scores and response time SLA.
• Provide weekly updates on community status, highlighting successes and areas requiring operational intervention.

Required Qualifications

• Experience: 3-5 years in community management, platform operations, or gig-economy coordination.
• Operational Skills: Proven ability to manage large-scale workflows and documentation (SOPs, FAQs) with high attention to detail.
• Communication: Strong professional English skills, with the ability to adjust tone and complexity based on the audience (e.g., technical teams vs. global contributors). Additional languages are a plus.
• Technical Proficiency: High comfort level with Google Workspace (especially Sheets/Excel for tracking) and community platforms (Slack, Discord, or internal CRM tools).
• Problem-Solving: A "self-starter" mindset-able to see a gap in a process and propose a logical solution.

Preferred Qualifications

• AI/Tech Context: Experience in data labeling, AI services, or a high-growth tech environment.
• Multilingual/Global: Experience working with diverse, non-English-speaking populations or localized content.
• Data Visualisation: Basic ability to create charts or simple reports that visualize community trends.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.