Collections Specialist

MicroSourcing International; Quezon City; Hybrid; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Hybrid work arrangement

Career growth opportunities

Job summary

MicroSourcing International in the Philippines is seeking a Collections Specialist to manage accounts receivable and drive timely payments in a hybrid, night-shift environment.

You will monitor aging, contact customers by phone and email, resolve disputes with internal teams, and ensure accurate documentation while supporting month-end close and AR reporting.

Qualifications

• Bachelor's degree in accounting, finance, business, or equivalent relevant experience.
• Two or more years of commercial collections, accounts receivable, cash application, or billing experience.
• Strong reconciliation, documentation, Microsoft Excel, and customer-communication skills.
• Ability to interpret invoices, aging reports, account statements, and supporting service documentation.
• Strong written and spoken English proficiency and willingness to work primarily U.S. Eastern Time hours (night shift).

Responsibilities

• Monitor assigned customer accounts, aging reports, past-due balances, unapplied cash, credits, deductions, and payment commitments.
• Contact customers professionally by phone and email to secure payment, confirm remittance details, and document collection activity.
• Research disputes involving pricing, invoices, purchase orders, service records, manifests, missed pickups, credits, surcharges, and contract terms.
• Coordinate with Billing, Customer Service, Sales, Operations, and account owners to resolve valid disputes promptly.
• Apply cash or support cash application, reconcile account balances, and identify misapplied or unidentified payments as assigned.
• Maintain accurate notes, promise-to-pay dates, dispute codes, supporting documentation, and next actions in company systems.
• Escalate high-risk accounts, broken payment commitments, bankruptcy notices, potential bad debt, and material customer disputes.
• Support month-end close, allowance analysis, customer statements, audit requests, and AR reporting while complying with Cyntox approval limits.

Skills

Collections

Accounts Receivable

Cash Application

Billing

Excel

Communication

Education

Bachelor's degree in accounting, finance, business

Tools

ERP systems

CRM systems

Payment portals

Job description

Discover your 100% YOU with MicroSourcing!

Position: Collections Specialist

Work setup & shift: Hybrid | Night shift

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Collections Specialist, you will:

• Monitor assigned customer accounts, aging reports, past-due balances, unapplied cash, credits, deductions, and payment commitments.
• Contact customers professionally by phone and email to secure payment, confirm remittance details, and document collection activity.
• Research disputes involving pricing, invoices, purchase orders, service records, manifests, missed pickups, credits, surcharges, and contract terms.
• Coordinate with Billing, Customer Service, Sales, Operations, and account owners to resolve valid disputes promptly.
• Apply cash or support cash application, reconcile account balances, and identify misapplied or unidentified payments as assigned.
• Maintain accurate notes, promise-to-pay dates, dispute codes, supporting documentation, and next actions in company systems.
• Escalate high-risk accounts, broken payment commitments, bankruptcy notices, potential bad debt, and material customer disputes.
• Support month-end close, allowance analysis, customer statements, audit requests, and AR reporting while complying with Cyntox approval limits.

What You Need:

• Bachelor's degree in accounting, finance, business, or equivalent relevant experience.
• Two or more years of commercial collections, accounts receivable, cash application, or billing experience.
• Strong reconciliation, documentation, Microsoft Excel, and customer-communication skills.
• Ability to interpret invoices, aging reports, account statements, and supporting service documentation.
• Strong written and spoken English proficiency and willingness to work primarily U.S. Eastern Time hours (night shift).

Preferred skills/expertise

• Experience with business-to-business healthcare, logistics, waste, field services, subscription services, or multi-location customer accounts.
• Experience with ERP/accounting platforms, CRM systems, payment portals, and high-volume invoicing.
• Knowledge of credit risk, allowance methodology, and month-end AR controls.
• Strong track record in driving key AR metrics (lowering DSO, improving promise-to-pay kept rates, and resolving dispute aging).
• Familiarity with compliance standards for handling commercial service records and customer documentation accurately and ethically.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/