Collections Specialist

Stark Asia Solutions Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

HMO

Job summary

A leading BPO company in Quezon City is seeking a customer service representative to handle accounts and negotiate payment plans. Candidates should be graduates of high school or senior high school with at least 2 years of BPO experience and a minimum of 6 months in collections. Strong negotiation skills and the ability to work in a fast-paced environment are essential. The position is full-time and on-site, offering benefits like performance bonuses and government-mandated pay.

Qualifications

• At least 2 years BPO experience.
• Minimum of 6 months collections experience in financial, banking, telco, or healthcare.
• Strong communication skills and ability to negotiate.

Responsibilities

• Handle calls to customers regarding past due accounts.
• Negotiate payment plans based on customer needs.
• Maintain accurate records of customer interactions.

Skills

Strong communication and negotiation skills

Ability to handle objections

Ability to work in a fast-paced environment

Education

High School or Senior High School graduate

Job description

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Key Responsibilities:

• Handle calls to customers regarding past due accounts
• Negotiate payment plans and provide suitable solutions based on customer needs
• Maintain accurate records of customer interactions and payment commitments
• Ensure compliance with company policies and collection regulations
• Deliver excellent customer service while achieving collection targets

Qualifications:

• High School or Senior High School graduate
• At least 2 years BPO experience
• Minimum of 6 months collections experience (financial, banking, telco, healthcare, or similar)
• Strong communication and negotiation skills
• Ability to handle objections and work in a fast-paced environment

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

HR Officer Stark Asia Solutions Inc.