Collection Specialist

J-K Network Services; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Leave Credits

Health and wellness program

Life & Disability Insurance

Free annual medical check-ups

Pension savings

Referral bonus

Night differential if applicable

Job summary

A leading IT outsourcing company is seeking a qualified individual for an on-site position in Quezon City. The role requires a Bachelor's Degree and at least 1 year of experience in collections. Responsibilities include handling customer inquiries, reconciling accounts, and processing payments. The successful candidate should be amenable to night shift work and demonstrate strong customer service skills.

Qualifications

• At least 1 year of working experience in Collection.
• Experience in a BPO, IT or Shared Services environment.
• Willing to work night shifts on-site.
• Amenable to night shift.
• Open to on-site work.

Responsibilities

• Respond to phone and email inquiries from customers.
• Reconcile complicated accounts and resolve disputes.
• Handle month-end and daily account reconciliations.
• Prepare customer refunds for overpayments.
• Prepare weekly aging reports.
• Weekly aging report preparation and account prioritization according to past-due status.
• Credit release account review.

Skills

Collection experience

Customer service

Problem-solving

Education

Bachelor's Degree

Job description

Overview

On-site - Quezon City • 1-3 Yrs Exp • Bachelor • Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

BENEFITS:

• Leave Credits
• Health and wellness program
• Life & Disability Insurance
• Free annual medical check ups
• Pension savings
• Referral bonus
• Night differential if applicable

Company Profile: One of the biggest businesses in the world of IT outsourcing and consulting. Considered as the pioneer in the industry.

Company Industry: IT Company

Office Address: Quezon City

Salary: Negotiable depending on years of experience

Work Set Up: Work on Site

Job Requirements

• Bachelor\'s Degree holder
• At least 1 year and above of working experience in Collection
• Working experience in a BPO, IT or Shared Services environment.
• Amenable for night shift work schedule.
• Open to work on site

Responsibilities

• Responding to phone and email inquiries from both internal and external customers.
• Independently reconcile complicated accounts and assist in promptly resolving customer disputes
• Prioritize, address, and settle current client issues and process payments.
• Handle month-end and/or daily account reconciliations.
• Examine and prepare customer refunds for overpayments, duplicate payments, and payments made to the wrong business.
• Weekly aging report preparation and account prioritization according to past-due status.
• Credit release account review.

Recruitment Process

• Initial Interview
• Assessment
• Final Interview
• Job Offer

Recruiter: J-K Network Services

Working Location

U.P. AyalaLand TechnoHub. University of the Philippines Diliman, 1101 Commonwealth Ave, Diliman, Quezon City, Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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