Collections Specialist

Exclusive Networks; Philippines; On-site; PHP 320,000 - 420,000; Full time

Job summary

Exclusive Networks in the Philippines seeks a Collections Specialist to manage accounts receivable, monitor overdue invoices, and drive timely payments. You will contact customers by phone or email, resolve billing issues, and coordinate with Sales and Accounting to address payment problems.

This role supports our global cybersecurity portfolio and reporting lines. The ideal candidate has a 2–3 year track record in AR/collections, an undergraduate degree or related experience, strong attention

Qualifications

• Undergraduate degree or experience in Accounting, Finance, Business Administration or related field.
• 2–3 years of experience in Accounts Receivable, Collections, Accounts Payable or related role.
• Strong attention to detail and accuracy.
• Excellent analytical and organizational skills.
• Proficiency in accounting software; NetSuite experience is a plus.

Responsibilities

• Monitor and track accounts receivable balances and overdue invoices.
• Contact customers by phone or e-mail to collect payments and resolve outstanding balances.
• Investigate and resolve billing discrepancies, disputes, and deductions.
• Record and document collection efforts, payment commitments, and communications.
• Collaborate with Sales and Accounting to address payment issues.
• Prepare and send monthly statements, reminders, and collection notices.

Skills

Attention to detail

Analytical skills

Organizational skills

Customer service

Education

Bachelor's degree in Accounting/Finance/Business Administration or related field

Tools

NetSuite

Job description

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

DUTIES AND RESPONSIBILITIES

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances to ensure timely payments from customers. This role will report to the Credit and Collections Lead.

As The Collections Specialist, You Will

• Monitor and track accounts receivable balances and overdue invoices.
• Contact customers via phone or e-mail to collect payments and resolve outstanding balances.
• Investigate and resolve billing discrepancies, disputes, and deductions.
• Record and document collection efforts, payment commitments, and customer communications.
• Collaborate internally with Sales and the Accounting team to address payment issues.
• Prepare and send monthly statements, reminders, and collection notices to customers.

QUALIFICATIONS AND EXPERIENCE

• Undergraduate degree or experience in Accounting, Finance, Business Administration or related field.
• 2-3 years of experience in Accounts Receivable, Collections, Accounts Payable or operational role.
• Strong attention to detail.
• Excellent analytical and organizational skills.
• Proficiency in accounting software. NetSuite experience is a plus.
• Excellent communication and customer service skills.

Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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