Collections Officer (Insurance) - Dayshift / Onsite

Twoconnect Careers; Pasig; On-site; PHP 250,000 - 420,000; Full time

Job summary

Twoconnect Careers is seeking a Debtors and Collections Officer in the Philippines. The role focuses on overdue follow-ups, structured collections workflows, and accurate record-keeping.

You will liaise with agents and customers to secure payments while maintaining audit trails and reporting. The ideal candidate has 3+ years in debtors or accounts receivable, strong phone and written communication, and excellent Excel skills.

Qualifications

• Minimum 3 years in debtors, collections, or accounts receivable.
• Experience following structured collections workflows and escalation timeframes.
• Excellent telephone and written communication skills.
• Strong organizational and calendar-management abilities.
• Detail-oriented with accurate record-keeping and audit trails.
• Proficiency with Microsoft Excel and reporting trackers.

Responsibilities

• Monitor agent accounts against trading terms and identify overdue amounts.
• Apply the debtors process, including initial email when terms breached.
• Complete 3-day follow-up with template and outbound call if no reply.
• Perform 7-day follow-up and issue final cancellation if unresolved.
• Contact agents/customers by phone and email to verify payment status.
• Maintain notes, correspondence and audit trails for actions.
• Identify unpaid applications submitted in error and assist cancellations team.
• Liaise with Accounts Receivable to confirm receipts without funds allocation.
• Prepare and submit weekly roadside assistance reports.
• Calculate value for each roadside cancellation, incl. pro rata, and report to third party.
• Process weekly payments for roadside activity per the approved process.
• Maintain debtor trackers and follow-up schedules; assist with cross-training.
• Other position-level duties as they arise.

Skills

Debtors & collections

Accounts receivable

Phone communication

Written communication

Organization & calendar

Attention to detail

Process adherence

Tools

Excel

Job description

The Debtors and Collections Officer will manage the structured follow-up of overdue agent accounts and support related administration and reporting. The role is focused on collections activity rather than receiving or allocating funds. It requires clear telephone communication, firm and professional follow-up, accurate record-keeping, and consistent adherence to established trading terms and escalation procedures

• Monitor agent accounts against established trading terms and identify overdue amounts requiring follow-up.
• Apply the documented debtors process, including issuing the approved initial email when an account falls outside its trading terms.
• Complete the required three-day follow-up using the approved email template and an outbound telephone call where no response has been received.
• Complete the required seven-day follow-up and issue the final cancellation notice where the matter remains unresolved.
• Contact selling agents and relevant customers by telephone and email to determine payment status and secure clear commitments.
• Maintain complete notes, correspondence and supporting evidence for each collections action and escalation.
• Identify unpaid applications that were submitted in error or did not proceed and provide the Cancellations team with the supporting audit trail.
• Liaise with Accounts Receivable to confirm whether expected payments have been received without receiving or allocating funds.
• Prepare and pay weekly roadside assistance reports.
• Calculate the applicable value for each roadside assistance cancellation, including any pro rata amount, and submit the completed reporting to the third party.
• Process the required payment for the applicable week’s roadside assistance activity in accordance with the approved process.
• Maintain debtor trackers, follow-up schedules and reporting and assist with other aligned administration duties following cross-training.
• Other position-level duties as they arise.

Requirements

• A minimum of 3 years’ relevant experience in debtors, collections, accounts receivable, or a similar finance administration role is essential.
• Demonstrated experience following structured collections workflows, trading terms and escalation timeframes is essential.
• Strong telephone and written communication skills, with the confidence to follow up overdue accounts firmly and professionally, are essential.
• Strong organisational and calendar-management skills, with the ability to manage multiple follow-ups and deadlines, are essential.
• Strong attention to detail and the ability to maintain accurate account notes, correspondence and audit trails are essential.
• Intermediate to advanced Microsoft Excel skills and confidence working with reports, calculations and trackers are essential.
• Ability to follow detailed process guides, learn new procedures and respond constructively to direction is essential.