Collections Associate: Empathetic Debt Resolution

GoTyme Bank; Quezon City; On-site; PHP 180,000 - 280,000; Full time

Job summary

GoTyme Bank is seeking a Collections Associate to support customers in delinquency, offering guidance on repayment options and balancing risk with empathy. The role involves engaging via calls, emails, and messages to assist in payment arrangements and account stability.

The ideal candidate has collections or call center exposure, strong English/Filipino communication, and solid problem-solving and negotiation skills with proficiency in MS Office tools.

Qualifications

• Collections experience via calls or digital channels.
• Clear communication in English and Filipino.
• Strong negotiation and problem-solving abilities.
• Customer service mindset with empathy.
• Proficiency in MS Office tools (Excel, Word, Outlook).

Responsibilities

• Contact delinquent customers to provide payment assistance.
• Notify customers of balances via SMS, email, and chat and offer options.
• Educate on delinquency and guide through repayment solutions.
• Negotiate feasible payment arrangements with customers.
• Track payments and follow up on overdue accounts.
• Maintain professional communication in a call center context.

Skills

Communication

Bi-lingual English/Filipino

Negotiation

Problem-solving

Customer service

MS Office

Tools

Excel

Word

Outlook

Job description

GoTyme Bank is seeking a Collections Associate to support customers in delinquency, offering guidance on repayment options and balancing risk with empathy. The role involves engaging via calls, emails, and messages to assist in payment arrangements and account stability.

The ideal candidate has collections or call center exposure, strong English/Filipino communication, and solid problem-solving and negotiation skills with proficiency in MS Office tools.