Collections Associate

Concepcion Business Services, Inc.; Muntinlupa; On-site; PHP 223,000 - 446,000; Full time

Job summary

Concepcion Business Services, Inc. is seeking an Accounts Receivable/Collections specialist in Metro Manila. The role involves follow-up on overdue invoices, coordinating with Sales and Finance, and providing updates on disputes and deductions.

You will monitor statements, handle inquiries, and ensure timely collections according to policy. The ideal candidate has a bachelor’s degree in Accountancy or related field with solid AR experience, strong attention to detail, and the ability to document

Qualifications

• Bachelor’s degree in Accountancy or related field; solid experience in AR operations incl. billing, collections, reconciliation and reporting.
• Strong attention to detail and analytical skills for accurate financial transactions.
• Ability to ensure timely and correct documentation and reporting.

Responsibilities

• Follow up collection of overdue invoices based on assigned accounts.
• Coordinate with BU Sales and Finance on critical concerns.
• Provide status of accounts for disputes, deductions and short payments.
• Monitor and send customer statements timely.
• Attend inquiries and issues on unpaid accounts, billing disputes, deductions and complaints.
• Reconciling deductions and short payments against unapplied payments.
• Perform remittance and bank deposits; prepare daily itinerary and reports.

Skills

Accounts Receivable management

Billing

Collections

Reconciliation

Reporting

Analytical skills

Attention to detail

Education

Bachelor’s degree in Accountancy or related field

Job description

Job Description

• Follow up collection of overdue invoices based on assigned account(s).
• Coordinate with Business Unit (BU) Sales and Finance on critical concerns based on the Collection Activity Matrix
• Provide status of accounts for all reports on disputes, deductions and short payments prior the submission.
• Monitors and sends customer statements of account timely.
• Attends customer inquiries and issues – unpaid accounts, billing disputes, deductions, customer claims and complaints and all other conflicts holding customer’s payments by documenting the issues and responding in timely manner.
• Attends weekly issue resolution meeting with various teams to discuss customer issues.
• Reconciles AR deductions, short payments against unapplied customer’s payments.
• Conducts collection follows up of resolved disputes and invalid deductions.
• Conduct collection pick-up according to itinerary schedule to ensure timely and accurate receipt of customer payments within agreed payment terms.
• Conduct field visits to customers to:
• Follow-up on those that could not be contacted or requiring ocular visit
• Delivery of collection letters and statement of accounts
• Perform credit investigation when assigned.
• Investigates circumstance of non-payment; negotiates and resolves conflicts to expedite payment.
• Ensures sending of appropriate collection notices to delinquent customer in accordance with credit policy
• Report issues/complaints/customer concerns to immediate supervisor and discuss the course of action where applicable
• Issue appropriate receipt (CR/OR) during collection pick-up
• Perform remittance of collection
• Perform bank deposit if remittance to head office is not possible
• Prepares daily Itinerary and Accomplishment Report
• Maintain a record of completed collections and prepare reports as defined in the KPI.
• Evaluates and reviews customer collection folder/information and negotiate payment of customers tagged as bad debt accounts.
• Coordinates with Legal in preparing demand letters and processing payment claims
• Appear in court hearings. Collaborate with legal and act as company’s representative if there are court hearings.
• Performs other tasks that maybe assigned from time to time in relation to the overall job function and objectives.
• Perform other duties that may be assigned to him or her.

Job Qualifications

Must possess a Bachelor’s degree in Accountancy or any business-related field. The ideal candidate should have solid experience in managing Accounts Receivable operations, including billing, collections, reconciliation, and reporting, with strong attention to detail, analytical skills, and the ability to ensure accurate and timely financial transactions and documentation.