Collections Analyst I

MicroSourcing; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Job summary

MicroSourcing is seeking a Collections Analyst I for a remote night-shift role. You will manage accounts receivable portfolios, contact customers via phone/email, and document all interactions in ERP systems.

The position emphasizes accuracy, timeliness, and adherence to collection policies. Ideal candidates have basic accounting literacy, strong communication skills, and proficiency in Excel, with experience navigating ERP platforms.

Qualifications

• High school diploma or equivalent; finance or accounting degree preferred.
• Professional verbal and written English with polite tone when discussing past-due balances.
• Basic understanding of double-entry accounting, debits, credits, and invoice aging mechanics.
• Working knowledge of Microsoft Excel and ability to learn enterprise systems.

Responsibilities

• Portfolio management & outreach to collect outstanding balances in assigned AR portfolios.
• Investigate reasons for past-due balances and assist customers with routine billing discrepancies.
• Log communications, promise-to-pay dates, payment plans, and disputes in ERP and collection systems.
• Collaborate with Cash Applications and Billing to verify unapplied payments and resolve invoice discrepancies.
• Escalate high-risk accounts and ensure compliance with company credit and collection policies.

Skills

Communication & Negotiation

Core Accounting Literacy

Software Proficiency

Detail & Organization

Education

High school diploma or equivalent

Associate/Bachelor's degree in Finance or Accounting preferred

Tools

Microsoft Excel

Oracle ERP

SAP ERP

NetSuite ERP

Microsoft Dynamics ERP

Job description

Discover your 100% YOU with MicroSourcing!

Position: Cash Application Analyst I

Work setup & shift: Remote | Night Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Collections Analyst I, You Will

• Portfolio Management & Outreach: Perform timely outreach via phone, email, and portals to collect outstanding balances on assigned accounts receivable portfolios.
• Delinquency Research & Problem Resolution: Investigate reasons for past-due balances, review account histories, and assist customers in resolving routine billing or payment discrepancies.
• Account Documentation & Recordkeeping: Log all customer communications, promise-to-pay dates, payment plans, and dispute details accurately within ERP and collection systems.
• Cross-Functional Partnering: Collaborate with Cash Applications and Billing teams to verify unapplied payments, resolve invoice discrepancies, and submit adjustment requests.
• Escalation & Compliance: Escalate high-risk accounts, complex disputes, or unresolvable balances to senior team members while adhering strictly to company credit and collection policies.

What You Need

• Educational Foundation: High school diploma or equivalent required (Associate/Bachelor's degree in Finance or Accounting preferred).
• Communication & Negotiation: Professional verbal and written English skills with the ability to maintain a polite, effective tone when discussing past-due balances.
• Core Accounting Literacy: Basic understanding of double-entry accounting principles, debits, credits, and invoice aging mechanics.
• Software Proficiency: Working knowledge of Microsoft Excel (sorting, filtering, basic formulas) and adaptability to learn enterprise systems.
• Detail & Organization: Strong organizational skills to manage daily account queues, track promise-to-pay commitments, and maintain accurate records.

Preferred Skills/Experience

• 0–2 years of prior experience in accounts receivable, collections, B2B customer service, or general accounting support.
• Hands-on experience navigating enterprise ERP platforms such as Oracle, SAP, NetSuite, or Microsoft Dynamics.
• Familiarity with B2B vendor payment portals (e.g., Ariba, Coupa, Taulia).
• Basic experience compiling invoice documentation and statement-of-account packages for customer delivery.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*