Collections Analyst I

MicroSourcing International; Manila; Teletrabalho; PHP 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Resumo da oferta

MicroSourcing is seeking a Cash Application Analyst I to join our remote, night-shift team. You will manage accounts receivable portfolios, contact customers via phone, email, and portals to collect outstanding balances, and collaborate with billing to resolve discrepancies.

Ideal candidates have a high school diploma or finance/accounting studies, proficiency in Excel, and strong communication skills. Experience with ERP systems is a plus; you will document all interactions and follow credit

Qualificações

• High school diploma or equivalent; finance/accounting degree preferred.
• Professional verbal and written English skills with polite, effective tone.
• Basic double-entry accounting knowledge: debits, credits, aging.
• Proficient in Microsoft Excel and able to learn ERP systems.
• Strong organization to manage daily queues and records.

Responsabilidades

• Perform timely outreach to collect outstanding balances on AR portfolios.
• Investigate past-due balances and resolve routine billing discrepancies.
• Log all customer communications and promise-to-pay dates in ERP.
• Collaborate with Cash Applications & Billing to verify unapplied payments.
• Escalate high-risk or complex balances per company policies.

Conhecimentos

Accounts receivable

Collections

B2B customer service

General accounting support

ERP familiarity

Formação académica

Finance or Accounting degree

Ferramentas

Oracle

SAP

NetSuite

Microsoft Dynamics

Descrição da oferta de emprego

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Cash Application Analyst I

Work setup & shift: Remote | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

• Portfolio Management & Outreach: Perform timely outreach via phone, email, and portals to collect outstanding balances on assigned accounts receivable portfolios.
• Delinquency Research & Problem Resolution: Investigate reasons for past-due balances, review account histories, and assist customers in resolving routine billing or payment discrepancies.
• Account Documentation & Recordkeeping: Log all customer communications, promise-to-pay dates, payment plans, and dispute details accurately within ERP and collection systems.
• Cross-Functional Partnering: Collaborate with Cash Applications and Billing teams to verify unapplied payments, resolve invoice discrepancies, and submit adjustment requests.
• Escalation & Compliance: Escalate high-risk accounts, complex disputes, or unresolvable balances to senior team members while adhering strictly to company credit and collection policies.

Non-negotiables

What You Need:

• Educational Foundation: High school diploma or equivalent required (Associate/Bachelor's degree in Finance or Accounting preferred).
• Communication & Negotiation: Professional verbal and written English skills with the ability to maintain a polite, effective tone when discussing past-due balances.
• Core Accounting Literacy: Basic understanding of double-entry accounting principles, debits, credits, and invoice aging mechanics.
• Software Proficiency: Working knowledge of Microsoft Excel (sorting, filtering, basic formulas) and adaptability to learn enterprise systems.
• Detail & Organization: Strong organizational skills to manage daily account queues, track promise-to-pay commitments, and maintain accurate records.

Preferred Skills/Experience

• 0–2 years of prior experience in accounts receivable, collections, B2B customer service, or general accounting support.
• Hands-on experience navigating enterprise ERP platforms such as Oracle, SAP, NetSuite, or Microsoft Dynamics.
• Familiarity with B2B vendor payment portals (e.g., Ariba, Coupa, Taulia).
• Basic experience compiling invoice documentation and statement-of-account packages for customer delivery.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*