Collections Analyst

Comrise; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Comrise in Taguig, Philippines, seeks a Collections Specialist to manage B2B accounts, contacting clients by phone and email to discuss outstanding debts and negotiate settlements. You will record activities in the Oracle Advanced Collections system, analyze financial data, and escalate issues.

Candidates should have 3+ years in collections, strong English, and MS Excel skills. Mid-shift or night-shift availability and the ability to work under pressure are preferred, with a focus on meeting

Qualifications

• 3+ years of experience in B2B collections/credit control.
• Experience communicating with English-speaking clients.
• Strong written and spoken English; professional communication across channels.

Responsibilities

• Use phone and email to contact clients about outstanding debts.
• Decide next actions using defined processes and case history.
• Record accurate client communications in Oracle Advanced Collections system.

Skills

English fluency

Customer service

MS Excel

Communication

Deadline management

Tools

Oracle Advanced Collections

Job description

• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.
• Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.
• Record accurate records of client communications within Oracle Advanced Collections system.
• Investigate and resolve occurrences of unallocated cash.
• Effectively negotiates payment and solutions when addressing client concerns, issues, and complaints.
• Stakeholder Management – Safeguard the long-standing goodwill relationship with internal/external clients.
• Achieve a variety of targets, based upon qualitative and quantitative measures.
• Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a variety of targets.
• Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required.
• Ensure tasks are performed in accordance with Service Level Agreement objectives.
• Contribute ideas and actions towards the continuous improvement of processes within area of influence.
• Understand and apply companie's Billing processes, policies, procedures, and internal control standards.

People

• Liaise with the Management team and Collections Analysts regularly regarding all aspects of collection activity performance.
• Interface with other Global Finance Services associates to ensure compliance with cross-team responsibilities.
• Work effectively within the team dynamic.

The Requirements

• At least 3 years of experience working in a business-to-business Collections / Credit Control environment
• Experience of working in an environment communicating with English speaking clients
• Strong fluency in written and spoken English
• Ability to articulate and communicate professionally is essential
• Strong customer service skills / ability to communicate professionally through a variety of channels (e.g., telephone, e-mail)
• Ability to work well under pressure and meet ever changing deadlines and stretching targets
• Adaptable, able to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data and use their analysis to identify the root cause and/or devise the appropriate action plan.
• Ability to professionally handle and resolve, exceptions, and disputes.
• Strong knowledge of MS Excel
• Willing to work on Mid-Shift and/or night shift.