Collections Analyst

Comrise; Taguig; On-site; PHP 380,000 - 700,000; Full time

Job summary

Comrise is seeking a detail-oriented Credit Control Specialist to support B2B collections for English-speaking clients in Metro Manila. The role requires 3+ years of experience and strong Excel skills to analyze data and identify root causes.

You will handle inquiries via phone and email, work mid-shift or night shift, and communicate professionally to resolve disputes while maintaining service levels.

Qualifications

• At least 3 years of experience in B2B collections / credit control.
• Experience communicating with English-speaking clients.
• Fluency in written and spoken English.
• Ability to articulate and communicate professionally.
• Strong customer service skills across channels (phone, email).
• Ability to work under pressure and meet deadlines.
• Adaptable and quick to learn new processes.
• Ability to interpret and analyze financial data to identify root causes.
• Ability to devise action plans.
• Ability to handle exceptions and disputes professionally.
• Strong knowledge of MS Excel.
• Willing to work mid-shift or night shift.

Skills

B2B collections experience

English proficiency

Professional communication

Customer service

Data analysis

Deadline management

Adaptability

Dispute resolution

Cross-channel support

Shift flexibility

Tools

MS Excel

Job description

• At least 3 years of experience working in a business-to-business Collections / Credit Control
• Experience of working in an environment communicating with English speaking clients
• Strong fluency in written and spoken English
• Ability to articulate and communicate professionally is essential
• Strong customer service skills / ability to communicate professionally through a variety of channels

(e.g., telephone, e-mail)

• Ability to work well under pressure and meet ever changing deadlines and stretching targets
• Adaptable, able to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data and use their analysis to identify the root cause

and/or devise the appropriate action plan.

• Ability to professionally handle and resolve, exceptions, and disputes.
• Strong knowledge of MS Excel
• Willing to work on Mid-Shift and/or night shift.