Collection Specialist Account

Work-1 Manpower Recruitment Services; Pasay; On-site; PHP 223,200 - 312,480; Full time

Job summary

Work-1 Manpower Recruitment Services is seeking an on-site Collections/Customer Service Associate in Pasay, MOA Square. The role involves handling customer accounts, contacting clients, and resolving outstanding balances with professionalism.

Requirements include a high school diploma and 0–2 years in collections or customer service, with strong English communication and a service-oriented mindset. The position is full-time and based in Metro Manila.

Qualifications

• Educational qualifications: High School diploma or equivalent.
• Experience: 0–2 years in collections or customer service.
• Skills: Proficient in English communication.
• Skills: Strong customer service orientation.
• Qualities: Detail-oriented and able to handle difficult conversations.

Responsibilities

• Process and manage customer accounts to ensure timely collection of payments.
• Communicate with customers through phone, email, and mail to resolve outstanding balances.
• Maintain accurate records of customer interactions and payment history.
• Collaborate with the finance team to address discrepancies and improve collection processes.
• Provide exceptional customer service while handling collection matters.

Skills

English communication

Customer service

Detail-oriented

Education

High School diploma or equivalent

Job description

On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

Government Mandated Benefits

Description

• Process and manage customer accounts to ensure timely collection of payments
• Communicate with customers through phone, email, and mail to resolve outstanding balances
• Maintain accurate records of customer interactions and payment history
• Collaborate with the finance team to address any discrepancies and improve collection processes
• Provide exceptional customer service while handling collection matters

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years of experience in collections or customer service
• Skills and Competencies: Proficient in English communication
• Skills and Competencies: Strong customer service orientation
• Qualities and Traits: Detail-oriented and able to handle difficult conversations

Working Location

MOA Square. Mall of Asia Complex, Pasay City, Metro Manila, Philippines