ABOUT THE ROLE
Trends is a leader in Systems Integration, expanding its Cloud Technology Group to meet the growing demand for comprehensive cloud-enabled services that drive digital innovation and business growth.
We are looking for an experienced Cloud Technology Senior Specialist to design, implement, manage, and support secure, scalable, and cost-effective cloud solutions for enterprise customers.
The ideal candidate has strong hands-on experience with major cloud platforms, infrastructure automation, cloud security, networking, modernization, and DevOps practices. This role also involves solution design, technical documentation, service scoping, cost modeling, project delivery, and providing technical guidance to team members.
KEY RESPONSIBILITIES
Cloud Engineering and Operations
- Design, implement, administer, and maintain cloud infrastructure and solutions across platforms such as AWS, Microsoft Azure, Google Cloud Platform (GCP), Huawei Cloud, and Alibaba Cloud.
- Manage cloud compute, storage, networking, security, and related infrastructure services.
- Monitor, troubleshoot, and optimize cloud performance, availability, reliability, and resource utilization.
- Implement cloud security controls, backup and disaster recovery strategies, and compliance best practices.
- Integrate cloud solutions with existing enterprise systems, applications, and IT environments.
- Apply Infrastructure as Code (IaC), automation, containerization, and DevOps practices to improve operational efficiency.
- Provide technical support, incident resolution, and operational guidance, including participation in on-call support as required.
Solution Design and Project Delivery
- Assist in designing and developing cloud architectures that meet customer requirements and business objectives.
- Lead or support end-to-end project implementation, ensuring delivery according to the agreed Scope of Work (SOW), project timelines, and Service Level Agreements (SLAs).
- Develop service scopes for professional services, technical support, and managed services.
- Assist in preparing CAPEX and OPEX cost models, cloud estimates, and pricing inputs.
- Identify opportunities for cloud migration, modernization, performance optimization, and cost management.
Technical Documentation and Presales Support
- Prepare, review, and present technical documents and project deliverables, including:
- Scope of Work (SOW)
- Method of Procedure (MOP)
- Solution Design and Architecture Documents
- Bill of Materials (BOM)
- Project Plans and Implementation Plans
- Responsibility Assignment Matrix (RACI)
- Service Level Agreements (SLA)
- Technical Presentations and Proposals
- Provide technical inputs and recommendations during solution planning, customer discussions, and proposal development.
- Ensure technical documentation is accurate, complete, and aligned with customer requirements and delivery standards.
Team Leadership and Continuous Improvement
- Provide technical guidance, knowledge sharing, and mentoring to team members.
- Support performance management, skills development, and professional certification initiatives within the Cloud Technology Group.
- Assist in recruitment and capability development to strengthen the team's technical expertise.
- Identify opportunities to improve service delivery processes, operational efficiency, and technical quality.
- Stay updated on emerging cloud technologies, industry trends, and best practices.
QUALIFICATIONS
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Postgraduate studies or a relevant advanced degree is an advantage.
Experience and Technical Requirements
- At least 3 years of hands-on experience in cloud technologies, infrastructure engineering, cloud operations, or related technical roles.
- Practical experience with at least one major cloud platform, such as AWS, Microsoft Azure, Google Cloud Platform, Huawei Cloud, or Alibaba Cloud.
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, AWS CloudFormation, or equivalent native cloud automation tools.
- Familiarity with Docker, Kubernetes, and containerization technologies.
- Working knowledge of DevOps practices, automation, monitoring, and deployment tools.
- Strong understanding of cloud architecture, networking, identity and access management, security, and disaster recovery.
- Experience delivering technical projects in accordance with agreed scopes, timelines, and SLAs.
- Experience preparing technical documentation, including SOWs, MOPs, BOMs, project plans, and solution designs.
- Relevant professional cloud certifications are highly desirable.
- Demonstrated commitment to continuous learning and professional development in cloud technologies.
Skills and Competencies
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to design secure, scalable, reliable, and cost-effective cloud solutions.
- Strong customer service orientation and stakeholder management skills.
- Excellent written and verbal communication, collaboration, and presentation skills.
- Ability to manage multiple projects and competing priorities in a fast-paced environment.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Proactive, detail-oriented, and committed to quality and continuous improvement.
- Willingness to provide technical guidance and support team development.
WORKING CONDITIONS
- Full-time employment in a hybrid work environment.
- Occasional travel to customer sites, meetings, or industry conferences may be required.
- Flexibility to work outside regular business hours for project implementation, maintenance, or customer support.
- Collaborative, dynamic, and fast-paced working environment.