Cloud Ops Engineer - Scalable SaaS & 24/7 On-Call

Tymblhub; Hinoba-an; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Model N is seeking an experienced Cloud Operations engineer to design, implement, and support scalable SaaS solutions for enterprise customers. You will collaborate across Development, Product, and other teams to maintain cloud-based services and ensure high availability.

The role requires 4–6 years in systems engineering with DevOps, hands-on Kubernetes and cloud experience, and strong scripting and automation skills. Expect a fast-paced environment and 24x7 on-call rotations.

Qualifications

• BE / B Tech / ME / M Tech with 4-6 years of systems/application engineering experience with DevOps experience.
• Minimum 3+ years of hands-on experience in application support or cloud operations.
• Solid understanding and hands-on experience with Docker, Kubernetes, and EKS platforms and related technologies.
• Minimum 1 year of working experience operating at least one Kubernetes distribution (e.g., EKS) in production.
• Hands-on experience in setting up auto-scaling for Kubernetes & EMR clusters.
• Hands-on administration experience with Cloud Platforms such as AWS, OCI, and GCP.
• Expert knowledge of AWS platform and services as well as hybrid and multi-cloud solutions.
• Knowledge of Kubernetes (K8), ArgoCD, HelmChart.
• 1-2 years of working experience on Istio or service mesh.
• Strong working experience on CI/CD processes and tools like Jenkins, Github, Maven, Helm Charts, and Git.
• Proficient in provisioning and Infrastructure-as-code technologies such as Ansible, Terraform, and Cloud formation.
• Solid knowledge of scripting in Python, Shell Scripting, Groovy, or Perl.
• Advance troubleshooting skills.
• Experience with Application Middleware platforms such as Jboss, Apache, Tomcat, and NGINX.
• Strong experience on Operating Systems - Linux (RedHat, Oracle Linux, CentOS, OEL, Ubuntu, Amazon Linux).
• Networking concepts: DNS, firewalls, SFTP, file systems, LDAP.
• Monitoring and APM tools: Prometheus, Grafana, ELK/EFK, NewRelic, Zabbix.

Responsibilities

• Troubleshoot and resolve production and non-production issues within defined SLAs.
• Assess incident severity and respond to minimize customer impact.
• Analyze system logs and debug issues to restore services quickly.
• Perform root cause analysis (RCA) and recommend preventive measures.
• Communicate incident status and updates to stakeholders effectively.
• Deploy, monitor, and support application releases across environments.
• Identify recurring issues, analyze trends, and propose long-term solutions.
• Automate manual processes to improve operational efficiency.
• Participate in a 24x7 on-call rotation to ensure continuous support.
• Work effectively in a fast-paced, high-pressure environment with flexible schedules.

Skills

Cloud operations

DevOps

Troubleshooting

Automation

CI/CD

Communication

Multitasking

JIRA & Confluence

Education

BE / B Tech / ME / M Tech

Tools

Docker

Kubernetes

EKS

Jenkins

GitHub

Maven

Helm Charts

ArgoCD

Ansible

Terraform

CloudFormation

Python

Shell (Bash)

Istio

Prometheus

Grafana

ELK/EFK

NewRelic

Zabbix

Job description

Model N is seeking an experienced Cloud Operations engineer to design, implement, and support scalable SaaS solutions for enterprise customers. You will collaborate across Development, Product, and other teams to maintain cloud-based services and ensure high availability.

The role requires 4–6 years in systems engineering with DevOps, hands-on Kubernetes and cloud experience, and strong scripting and automation skills. Expect a fast-paced environment and 24x7 on-call rotations.