Cloud Operations Supervisor - Multichannel Support Leader

Majorel; Angeles; On-site; PHP 279,000 - 390,600; Full time

Job summary

Majorel in Angeles, Pampanga is looking for a skilled customer service manager to oversee a team of agents. Responsible for ensuring high-quality service, the role involves coaching staff, monitoring performance, and handling escalations. Ideal candidates will demonstrate strong problem-solving abilities and exceptional communication skills, ideally possessing a degree in a related field.

Join Majorel to be part of an inclusive environment that values equal opportunity and teamwork.

Qualifications

• Assertive, well-organized self-starter with demonstrated sales experience.
• Proactive thinker with ability to identify customer needs and solve problems.
• Professional customer service skills and a solutions mindset.

Responsibilities

• Oversee and supervise a team of agents.
• Assist in developing and streamlining procedures.
• Provide quality service to customers both online and offline.
• Monitor agent attendance, performance, and productivity.
• Conduct employee briefings and meetings.

Skills

Sales experience

Management experience

Problem solving skills

Exceptional communication skills

Customer service orientation

Education

College/Associates Degree or Bachelor’s Degree

Job description

Majorel in Angeles, Pampanga is looking for a skilled customer service manager to oversee a team of agents. Responsible for ensuring high-quality service, the role involves coaching staff, monitoring performance, and handling escalations. Ideal candidates will demonstrate strong problem-solving abilities and exceptional communication skills, ideally possessing a degree in a related field.

Join Majorel to be part of an inclusive environment that values equal opportunity and teamwork.